I hired Heatworks over a year ago to replace my thermostat and we discussed replacing the furnace at a future date. He called me in August 2018 to say that he removed a furnace that would be a good replacement for my old furnace. I agreed and he came out and replaced the old faithful furnace saying that it would be more efficient and quieter. He said there was a ONE YEAR WARRANTY.
Well, the problems began immediately when the noise from the 'new' furnace was much louder than the old one and there was a constant fluctuation.
When my tenants complained that they were cold I called Tyler and asked him to take a look. He hung up on me.
I tried again and again and he became belligerent and said I was not working the thermostat correctly. I called Honeywell, the thermostat company and went through the procedure I was using to set the heat. The person from Honeywell has written me an email stating that I was doing everything correctly.
I have continued to have problems and he has refused to honour his contract.
Not only that but he was calling me names and saying very derogatory things about me personally. It became very strange and actually somewhat frightening.
I am currently without heat since last night and will have to go to another provider to repair the problem.
Then I must go to small claims court.
An absolute nightmare.