In this day and age where customer service has become synonymous with online FAQs, automated response systems, hours of waiting on the phone only to be cut off, or scheduled appointments that end with no-shows, Perimeter Drainage reminded me of what it is like to work with a professional company that acts with integrity and cares about their customers.
Perimeter was not the first plumbing / drainage contractor I contacted. My home is a two story building constructed in the 1930s. Throughout the years, it underwent numerous modifications, expansions, and upgrades by multiple owners. This likely contributed to the lack of enthusiasm of majority of the contractors I reached out to earlier. However, Craig of Perimeter responded to my request promptly and professionally. He went over my situation with me on the phone and scheduled an appointment with me that afternoon. Due to an emergency call he received, he had to postpone his visit to my place to the next day. Later that day, Chris provided me with an detailed estimate and the amount that would be charged for each work to be conducted. Next morning, Craig arrived right on time in a nice company van with an apprentice by his side. He listened to me described my problem, surveyed my home, asked me key questions - even sharing with me various observations he made - and devised a clear plan of attack. He invited me and my son to join him on the video diagnostic inspection of my sanitary main, and explained everything in great detail. During the exercise, he determined that my plumbing ailment were due to the municipal part of the pipeline clogged by tree roots and other debris and pinpointed their locations. Instead of doing the cleanup work right there and charging me for the service, Craig advised me to give the city a call first (and even attempted to dial in on my behalf) and told me that if the city was unable to send over a crew to address my issue that day and I desired immediately relief, he would circle back later once his job was completed at other locations that day. Two hours later after my call to the city, a city crew arrived and promptly addressed the issue. Guess what? Craig followed up with me at the end of the day on how things went down. The final payment accurately reflected the work that was done.
Perimeter made what started out as an anxious experience enjoyable. They are reliable, courteous and knowledgeable. I can't recommend them highly enough.
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