Capstone Appliance Installation Ltd

Gas Line Installation
North Vancouver BC V7L 3C8
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Gas Line Installation
Capstone Appliance Installation Ltd
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88%

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Reviews by rating (past 12 months)

Reviews for Capstone Appliance Installation Ltd

Average customer rating:
10 10 (38 reviews)

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Pat from Vancouver in Boardman
Pat from Vancouver in Boardman
1 review Vancouver, BC
10/10

Appliance Exchange and Installation in our new home

When my husband and I bought a new home last year, i wanted to take my newly purchased Bosch dishwasher and professional grade Dacor Gas stove with me and exchange for the appliances (Electrolux) that came with the new house. we also needed a garburator at the new house.

i happened upon Capstone Appliance Installation and was absolutely delighted with the service, research and installation which went off without a hitch. unbeknownst to me i would require two gas permits - one for disconnecting our existing gas stove at our previous house and one to disconnect and re-connect it in the new house. this involved using some movers as well. all this was carefully orchestrated by Brodie's wife Carol Anne who arranged for Small Moves to do the moving itself. Brodie is a consummate professional - careful not to mark our hardwood floors, zap strapped the cables, even suggested what i should get for a garbuerator and installed that too. I am so glad we found them and would recommend them to anyone looking for appliance installation.

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Company Response

Thank you, Pat. We're very grateful for the 10 stars and your kind words! Brodie and I enjoyed working with you on your project, and are delighted to have you post a description of your experience. As you mention, the project had some unusual aspects, but you made it easy to work out solutions along the way. I'm glad you and your appliances are nicely settled nicely into your new home!

 NewWestTownHouse in
NewWestTownHouse in
1 review New Westminster, BC
10/10

Dishwasher Install

Fabulous experience!

We hired Capstone to install a dishwasher we purchased from Lowe's and remove the old one. On very short notice they were able to give us an install, and Brodie showed up right on time. Everything was great - until we opened the dishwasher. It had a huge dent in it hidden by the insulation!

Brodie's attention to detail and careful inspection saved us from a huge disaster! We got a replacement from Lowe's, and Brodie was able to come back again to finish the job ASAP with no questions asked.

Altogether, a wonderful experience; Brodie and Carol Ann are consummate professionals and also very nice people to boot. Highly recommended.

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Company Response

Wow, we're tickled by your kind words. As a customer, you made it easy for us, and we enjoyed working with you to get the job done. Finally you can enjoy that new machine. Glad it all worked out in the end. Your unsolicited review gratefully received ...

Judy in Richmond
Judy in Richmond
1 review Richmond, BC
10/10

Dishwasher Installation

My new dishwasher arrived today and was installed by Brodie from Capstone Install. Brodie arrived as scheduled and did an excellent job from start to finish including installation and instruction. He was friendly, neat and tidy!

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Company Response

Thank you so much Judy...I confess i had to laugh when I got to the last line. He gets that a lot! It was good of you to take the time to post a review. Enjoy your new dishwasher! Carol Ann CAPSTONE

David in New Burnaby
David in New Burnaby
4 reviews Coquitlam, BC
10/10

Absolutely satisfied!

Needed to get an over-the-sink microwave replaced, Brodie did a great job, arrived right on time and had the old unit out and the new unit professionally mounted in just under an hour.

I was very happy with the communication with this company - it can be very difficult int the GVRD to even get contractors to return your calls, much less show up, especially for small jobs like this, and I got in contact to Capstone on my first try and had good phone followups afterwards to confirm timing and location. Would absolutely use again.

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Company Response

Thank you, David, for your comments. Brodie and I just discussed how sad it is that customers endure the frustration of unreturned phone calls. We're so glad we were able to help with your project. You're exactly why we like doing what we do, and really appreciate that you took the time to post an unsolicited review. I sometimes wish we could rate customers--you'd be a 10! Our sincere thanks.

Jabeen
Jabeen
1 review North Vancouver, BC
10/10

Installation of Badger 5XP insinkerator

Very impressed with the booking process. Their staff was efficient and reconfirmed the appointment. Brodie was meticulous in removing the old insinkerator and installing the new one. No mess. They offered to purchase the insinkerator for me to ensure the right product was purchased and it helped save my time. Good rates and very efficient and timely. Appreciate the service and will definitely recommend Capstone to family and friends.

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Company Response

We're so grateful for customers like you, Jabeen. You're not only right in North Vancouver, our "home base", but you were a delight to work with for both Brodie and for me. Thank you so much for taking the time to post a review. I know it makes a difference to other homeowners looking for an installer. We would be grateful for any future recommendations ... that's how we like to do business. Happy garbureting!

a very Happy Customer in North Vancouver
a very Happy Customer in North Vancouver
1 review North Vancouver, BC
10/10

A very high integrity service!

As a single mom I often feel overwhelmed with all the "little jobs" that need attention. Thank you, Brodie, for lifting the burden. I appreciate you and Carol Ann more than you know! Thank you, a million times over, for simplifying my life with your "can-do" attitude and your amazing service. I know when I call you, you will do a great job, you will come as soon as possible and the cost will be fair and affordable. What a relief to have found your company.

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Company Response

Thank you for your heartfelt review. The experience you describe goes to the core of what we want to do as a company: serve our neighbours. Brodie enjoys tackling your organized lists of "little jobs." We look forward to the possibility of a return call ... always a pleasure!

Alvin
Alvin
1 review Richmond, BC
10/10

Installation of Gas Range

It was great to have Brodie and Carol doing the installation for my new appliances. I found them on google and saw many excellent reviews about their service so I decided to call to get a quotation. Carol was very helpful and patient to answer all my questions. I booked my installation right away without any doubts. On the day of installation, Brodie came in the morning to disconnect the old gas range and microwave; then he came back few hours later to install the new ones. He is very professional and knowledgeable. The installation was done quickly and my new gas range and microwave are working perfectly. Also the installation fee is very reasonable compared to other quotes that I obtained. I will definitely recommend Brodie and Carol to my family and friends!

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Company Response

Thank you so much, Alvin, for taking the time to write this very kind, and very thorough review of your experience with Capstone. We think it's pretty great that you decided to write a review since it obviously made a difference to you to read other customer experiences. It was truly a pleasure planning your installations with you. Thanks for the great recommendation!

Lisa
Lisa
1 review North Vancouver, BC
10/10

Dishwasher installation

From start to finish it was a pleasure dealing with both Carol Ann and Brodie. Everything went so smoothly!

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Company Response

It was an absolute pleasure for both Brodie and I as well, Lisa. I'm so glad you called Capstone to take care of your dishwasher installation. Enjoy it! And thanks so much for taking the time to post a review.

Rob B.
Rob B.
1 review New Westminster, BC
10/10

Dishwasher installation

It was a pleasure booking the installation, Carol Ann was very friendly and helpful. I was very pleased that we were schedule promptly, without a lengthy wait. The installation was completed in a timely manner, and Brodie was a real pleasure. I am recommending Capstone to all my friends.

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Company Response

Delighted to get your review, Rob. Brodie and i enjoyed going through the process with you. Hope you both get a lot of pleasure out of the new dishwasher. Our thanks for taking the time to post this! Carol Ann

CK
CK
1 review Coquitlam, BC
10/10

Installing gas stove.

Brody was courteous and helpful. He went beyond what was expected of him and actually helped out to move the old stove out of the house. Two thumbs up!!!

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Company Response

Hi CK. It was a delight to both Brodie and I to be called back for another appliance installation. We so appreciate return customers, and Brodie enjoyed the fun family atmosphere on site (!). Thank you for your two thumbs up ... that's what we hope for on every job! Carol Ann

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Capstone Appliance Installation Ltd

Capstone is a licensed and bonded gas contractor. Brodie, our gas fitter and appliance installer, has been serving customers in their homes for more than 20 years. Though the beautiful North Shore is our Home Base, we also service the Greater Vancouver area and the Sea-to-Sky corridor as far as ...
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