Drain 1 Plumbers Inc.

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97%

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Reviews by rating (past 12 months)

Reviews for Drain 1 Plumbers Inc.

Average customer rating:
9.9 10 (73 reviews)

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Brad B.
Brad B.
0 reviews Toronto, ON
10/10

Sumppump Installation and more

Great service, competitive pricing very knowledgeable and punctual. Paul took the time and effort to explain everything... what was needed, things to consider and why. Will use him again. A strong reccomend!

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Company Response

Thank you for your great feedback
Paul
4164551122

aishakhan313
aishakhan313
0 reviews Brampton, ON
10/10

Toilet and drain repair

Great work and great feedback of work that needs to be done! Work was efficiently done and great rapport!

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Company Response

Thank you for your great review!
Paul 4164551122

Norman
Norman
1 review Toronto, ON
8/10

Installation of a sump pump. Severance and capping of a home’s storm sewer or external weeping tile connection.

While doing other renos (replacing a clay sewer line) we realized that our downspout was feeding into our sewer line and we had an old, non-functional sump pump line also feeding into the sewer line. Both had to be re-routed outside to comply with City codes, and we needed a new sump pump installed and the sump pump well repaired. Paul did a great job offering a competitive quote to do this work and seemed to listen to my concerns about line placement and come up with a good solution. On the day of the work, the job was performed by 2 of his teenage sons and he was not present for the most of the day until they phoned him having some difficulties running the line. They ended up rushing the end of the job, and used a 4" teal PVC pipe as the downspout (we had agreed on PVC beforehand), but ran it down across the property line and terminated the line in the neighbour's backyard. They also cut through the back of my cupboard in the basement without consulting me, even though I had only authorized them to cut through drywall in certain places. I was home all day (though in meetings) but they never came to check with me when they had difficulties. The sump pump installation did seem to go well and it is working fine. Paul did send me his invoice and a sample City rebate form promptly and so overall he did a pretty good job and honored the letter of the quote.

I had some trouble getting in contact with Paul after the fact to discuss how to move the line off of the neighbour's property. We have however now recently spoken and he is going to come check out the modifications I made to the line sometime this week and make sure we don't have issues with freezing over winter.

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Company Response

Thank you for your review.
Paul

James t.
James t.
0 reviews Toronto, ON
10/10

Toilet

Fast, friendly, fair rates. Came on 1 day notice, on time and on budget. Thanks

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Company Response

Hi James,
Thank you for such a great review
Paul
4164551122

jleake720 in Toronto
jleake720 in Toronto
0 reviews Toronto, ON
10/10

Responsive & Knowledgable Plumber (Service for Kitec Repiping)

I recently bought a townhouse that needed the kitec pipes to be replaced throughout the whole unit. After discussing the project with many plumbers who either did not do kitec repiping or lacked any responsiveness, I finally found Pavlo at Drain 1!

He responded immediately and came to the house on a Saturday to scope out the work. Immediately upon meeting him, I was confident he knew what he was doing. Having had replaced kitec plumbing in a similar unit, he walked me through how the process worked, what I needed to do to get this done, referred me to an engineer and sent me an estimate – all on the same day.

After all this we found out the plumbing is scheduled to be replaced by the property management company. Paul gave us a refund of our deposit quickly, and with no hassle. Very professional, highly recommend.

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Company Response

Thank you for your great feedback
Paul
4164551122

Dana in Toronto
Dana in Toronto
0 reviews Toronto, ON
10/10

Drain pipe change

It was great to deal with Pavlo and his team. My basement drains were pumping out water during a bad rainstorm causing my laundry room and bathroom to flood. Other contractors were late in their response time so I found Drain 1 online and I called Paul who was at my house assessing the situation in less than 30 mins. He was calm and quick to advise on what needs to be done to resolve the issue. Pavlo and his team were quick to start on the project. They extremely professional, efficient & patient throughout the process, while ensuring we were regularly being updated on their progress. More importantly were quick to address any
minor/major inquiries we had. I would highly recommend working with the team at Drain 1 based on the great experience I had.

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Company Response

Hi Dana and Moe,
thank you for your great feedback
Was our pleasure to work for you guys
Paul

kenny
kenny
0 reviews Toronto, ON
10/10

Sewage pump installation

Pavlo was very professional, helpful and acknowledable. This is my second time using Drain 1. Really liked the service and advise provided. Definitely would recommend Drain 1 to everyone.

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Company Response

Hi Kenny,
Thank you for your review
I'm always ready
Paul
4164551122

Kira G.
Kira G.
0 reviews Toronto, ON
10/10

Urgent storm drain work @10pm

Pavlo showed up promptly following our urgent call. He was incredibly thorough and knowledgeable. He snaked and cleared our storm drain that had overflowed as a result of a rain storm and some post renovation debris getting in to it. He explained what he was doing and seeing, and gave us some great advice on how to prevent future incidents and damage. We will definitely call him for our next plumbing work.

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Company Response

Thank you for your great feedback
Paul
4164551122

Nancy  in Etobicoke
Nancy in Etobicoke
0 reviews Toronto, ON
10/10

Excellent service

Robert was on time and very professional. We had an issue with the shower faucet that broke off completely, and Robert came in, reassured us and fixed it in a timely manner. This was our first time using Drain 1, but it definitely won't be our last, should the need arise. Highly recommend them. Great staff, experience and prices.

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Company Response

Thank you Nancy
Always ready to help
Paul
4164551122

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain 1 Plumbers Inc.

Drain 1 Plumbers is a customer focused company established by experienced plumbers with almost 30 years of combined experience that was gained by working for biggest plumbing and mechanical companies in North America.
We see the good and the bad...and we are committed to using this experience and industry best practices to provide customer centric, timely, reliable and high quality service.

Our customers are always satisfied and know that we give our 100% since we care for each and every job as if we are doing it in our own house. There is no job that is too big or too small for us! We treat each and every job and customer with honesty, respect and with customer’s best interests in mind.

♦︎ Outstanding service!!!! ♦︎

We are the challengers in the industry committed to providing pleasant and timely services as well as professional repairs and honest advice. We strive to be trusted plumber to our clients so they would not be afraid to recommend us to their friends and family and introduce us as "My Plumber".

Highly professional, experienced plumbers at your earliest convenience
✔ Fully licensed and insured
✔ Uponor certified
✔ Written Guarantee
✔ Reasonable rates
✔ Free estimates
✔ Competitive and negotiable prices
✔ Same day appointments
✔ 100% satisfaction guarantee
✔ 15% Seniors discount
✔ 10 % repeat customer discount

CATEGORIES
Drain Services and Plumbing
PRODUCTS
City rebates - City of Toronto Rebate up to 3400 - Peel Region Rebate up to 800 - City of Hamilton Rebate up to 2000
SERVICES
- Any Clogged Drain Sewer Backup Clearing - Underground Drain Repair, Fixing and Repairing of broken pipes - Water Jetting /Power Washing - TV Camera inspection and Pipe Line Location - Backwater valve installation - Sump Pump installation Plumbing Service Includes: - Any Leaky Faucet repair or replacement - Installation of new Toilets, Sinks, Shut off valves - Leak Camera Detection and repair - New Bathroom rough ins - Proper solution to any plumbing problem - New water service to your house, copper pipe - Frozen pipes - Thawing pipes - Fixing burst piping - New house rough ins Kitec pipe removal and replacement - Kitec pipe removal - Kitec pie replacement - New Uponor plumbing installation - 25 years warranty on Uponor plumbing - Clean job site, efficient installation, finish drywall. - Free, non obligation same day quotation.
SPECIALITIES
☆ The Best Service In the City ☆
WEBSITE
http://www.drain1.ca
YEAR ESTABLISHED
7
NUMBER OF EMPLOYEES
7
PAYMENT METHOD
◉◉ Visa, MC, AMEX, Check, Cash, Etransfer ◉◉
LICENSES
Master Plumber, Uponor Certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
65
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 Years Warranty
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