Our sewer was backing up into the basement. We called Pavlo from Drain 1 who came to our house quickly and as promised. He diagnosed the problem and recommended a solution for us and a timetable. The next day a crew was at our house dug up part of the basement floor and part of the driveway replacing the broken pipes. The floor and driveway were repaired, the mess cleaned up and our plumbing is working once again, again as promised and on time.

Paul was absolutely fabulous! He arrived when he said he would,He was very professional, very competent and courteous. I would absolutely refer him to anyone and will certainly be engaging Paul for any plumbing work in the future.

Initially faced with emergancy back-up & basement flooding, they were on scene very quickly & fixed immediate problem & installed back water valve. As digging anyway we decidd to go ahead with replacing lead pipes. Whole job took 3 days. Their employees worked very hard and were very tidy, putting everything back in place. They also went beyond in helping us carry out damaged goods for garabage pick-up. Finally they helped direct us in applying for rebates from city, which will reduce ovrall cost.

This is the second time I've used Drain1's services. They identified my main sewage line needed to be replaced due to the old material used in the original build. They did pipe bursting and during the work, they recommended waterproofing as they encountered wet ground. Their experience and knowledge was evident in their work. They were professional, detailed, and willing to answer my questions.
I would use them again for future plumbing needs.

They responded quickly to my initial call, they showed up promptly to review the problem (water leaking into the basement from a cracked water supply line) and suggest a solution. I was impressed. Once I had approved the work estimate I was even more impressed by the speed with which they did the work. The workers were polite, thorough and cared about doing a good job. I am sure it was tough work digging through all those tree roots and under a wall. Once the new pipes were installed they cleaned the site up well. I would definitely hire Drain 1 Plumbers again.

Kitchen faucet issue late at night. They came the next morning and fixed the problem within minutes explaining the cause clearly to me. The technician was very courteous.

Paul is truly a wonderful person!! I am very grateful for your service and help. Paul went above and beyond to help us out of an emergency situation and was able to trouble shoot over the phone and guide me on how to fix the water outage to my house, after being without water for 6 hours.
The city of Toronto water department was not even able to provide a solution, even thought the construction on the street created the water outage.

Excellent job completed by Pavlo and his team (Oleksiy). The job entailed drilling through 1 1/2" of concrete to install retrofit plate. Oleksiy stayed all day until the job was done. Olesksiy also changed the faucet and added a hand held shower head with hose for elderly mother. Pavlo recommended a teak stool for the bathtub instead of medical chair as it would look nicer. I purchased the teak stool and everything works and looks wonderful. This is an excellent company that does a great job and responds to all customer requests quickly. Would highly recommend.

Very professional. Diagnosed problem. Delivered on time and on budget. Wouldn’t hesitate to use again. Thanks Pablo and team for a great job!

About a week ago, I noticed that my ceiling was starting to get water damage. Realizing (after ignoring the problem for a bit) that the toilet was right above where the damage was, called Drain 1 Plumbers to book an appointment. Was told that a plumber was finishing a job in the area and would be over right after. 30 minutes later, Olekisy arrived (off to a great start)

Oleksiy took two minutes to diagnose the problem (a gasket issue) and went right to work. He discovered that the wax on the gasket was melting due to the heated floors - the people who did the washroom a year and a half ago should have installed a rubber gasket (more on them later). What I appreciated is that Oleksiy didn't just tell me the issue - he showed me the issue.

Upon further inspection, he also saw that when the people who installed my new toilet did the work, they used the old flange rather than replacing it. The flange was warped, and so, Oleksiy had to replace that too. Before he even started work, he was upfront telling me how much the job would cost with tax (very appreciated).

1.5 hours later (and a replacement of the hose on top of everything), the toilet is working the way it always should have.

Oleksiy and Drain 1 will forever be my go to plumbers and I will recommend them to everyone. Efficient, upfront, honest, and amazing work.