Unprofessional and incompetent
** Update - 3 hours after posting my review the owner Pavlov decided to reply not on this site, however write a 1* review out of vengeance on my Google business account attacking myself and my husband. The title above says it all and one can tell the most about a company on how they deal with their customers.
Original Review:
We dealt with this company a few months ago and I needed a breather before even writing a review. Even a 1 star is too high. It had to be the most difficult dealings we have had with a company. From the non existent communication, to leaving the lockbox unlocked on one occasion (vacant property), to completing 2 items not to code, to being lazy in not finishing one portion of the job. Instead of doing the job as requested, they did in their manner, without any communication with us.
Make sure everything is included on your quote, and in detail. Anything verbally discussed, but not included will not be done or will be modified without your approval, and they will hide behind the quote.
They initially took responsibility for their incompetencies, and then the next conversation blamed us, the client. We had hire another company to fix the insufficiencies. Yes, they may give a ‘cheaper’ quote, but the cost to fix the actual work plus the time to micromanage the job makes this company the most expensive out there. I would not trust with any plumbing work.
- Approximate cost of services:
- $1,800.00
- Company Response
Has no respect to any trades.
Customer got a written quote to do plumbing job in their house, then they decided to go ahead with our company, we converted quote to an invoice and did the job according to a job description, upon completion of the job they demanded more work to be done that was never on the quote or the invoice, but did want to pay any additional charge. They did not want to pay the balance at all, paid 300 less then agreed and had it in writing, nightmare customer.
Stay away from realestate Lori Ann Toplak and her husband Sandor Tolpak.