The City sent a requirement that 3 shrubs on my corner lot be trimmed to 0.85m from the road gradient. They were rigid about the height but did give me some leeway to get it done. That said, things got busy at home and I let it slip until a final notice was provided and requirement of job done within 48 hours. I was not impressed. Don gave me an estimate a few weeks back and was readily available to help me deal with the city by discussing with them, to get the job done when they'd be available to do so.
A day or two before, Don called me and told me he'd be here in the morning of the 30th and sure enough, they rolled in with 3 large trucks! What an operation, I thought, for a piddly little shrub. But they were FAST. In and out all within 30 minutes leaving no trace of being there other than the mulched stump. First, they were bright and cheery and polite at 8am and rarin' to go. Reviewed the job briefly to ensure there wasn't a misunderstanding. It was so fast I didn't even get a chance to see the guy use the stump remover machine.
Don really knows what he's talking about and isn't just about getting the job... he has a great deal of respect for the needs of the trees too, so that they aren't stressed or killed during pruning.
I would highly recommend Towne Trees and will use them to properly do the city tree that they haphazardly pruned a few weeks ago (which they shouldn't have because fruit trees are to be done late fall or early spring).