First Class Fencing

FCF were quick, easy, and professional to work with. Would recommend to all my neighbors in our new community.

I would highly recommend First Class Fencing to anyone trying to get a new fence. They are fast, professional and deliver great quality work. The fence was up in a day and it looks amazing!

I'll start by stating that the quality of the fence is pretty good. It looks good and the gates are operational with no issues so far. It was built by one guy, which was pretty impressive.

The reason for the low rating is for the state our backyard and parking pad was left in. I understand that some mess is expected. There is even a clause in the quote that states that. However, I believe the mess left behind was pretty unreasonable. As shown in the photos, the ground plugs from the post holes were left behind our shed, along with a lot of dirt. For whatever reason, the dirt, clay, and large rocks that were dug up was either spread out across our backyard, lined up along the side of our parking pad, piled up along the side of my neighbor's house, or left in a large pile behind our shed. My wife even witnessed the builder spreading out the debris on our parking pad for whatever reason. As you can imagine, it's a mess back there whenever it rains or snows. Backyard is pretty much unusable if it's wet out. I mentioned this when the final invoice was sent to me, but never heard back. I mentioned it again a few weeks ago when I reached out to for a review. Never heard back.

My wife found First Class Fencing after a previous company we dealt with was slow in responding to us. FCF was very quick in responding to our requests with Mark and Andrew showing up that very day we called and analyzing our needs with a quote that was hundreds of dollars below a competitor. The work done was quick and efficient while paying attention to detail, while no corners were cut to save time or energy. A crew was sent and were very helpful moving a very heavy dog house for us amongst other things. As an older couple it was much appreciated. We wouldn't hesitate for a second to recommend them. Thanks again for a job well done.

The initial meeting about our huge, old gate that was causing problems between our home and the neighbours home was helpful. The meeting with FCF staff was positive , professional, prompt and promising. Together we identified that the current oversized gate was pulling on the fencing stuctures and the neighbours house too. In the end, FCF convinced our neighbour to join forces and get their gate redone at the same time to be efficient with cost of resources. We read the very long and thorough contract about how other companies bait and switch (meaning get the deposit and don't come back for the job). They also promised that they would be not subcontracting that it would be their own staff working on the gate.

We booked them with the understanding that since this was a small job, we would be squeezed in between jobs but definitely before the winter snow began. We were fine with that. We gave our deposit and it was a long time before we were booked. The office staff did not keep us informed about when they would be slotting us in. Eventually our job began the week the snow started.

- subcontractor showed up bragging that this was his first day with FCF (he ended up sick and FCF staff came back to finish the job)
- the photo I signed off on did not show the boat shaped decorative wood at the top very clearly I wanted , so instead I have small , rough, sloppy 2x4s along the top which I would have rather not had at all
- the new gate still pulls on the fence structure and puts stress on the black gate opener
- metal hardware left on ground from old gate (see photo)
- level issues throughout the process of the job, not only horizontal but vertical as well. The FCF staff did some and redo the whole project and it remains to have levelling issues.

Although the staff tried to remedy the mistakes with the subcontractors initial installation, when I look at the gate I am not happy but that is partly my fault for not providing a zoom photo of the 'boat' shape decorative topping 2x4 pieces.

Overall, I was frustrated with the process of 'we are this' and then we got different types services with sloppy finish (they dragged the old fence post with metal on it across the lawn and city walk). There are lots of office staff that work there, but the project coordinator / scheduler is hard to reach.

Positives
- joint project with neighbour worked out, thanks for suggesting that
- professional staff with good intentions
- project done before winter

We are very satisfied with the company and the great new fence built by Dorwin and his crew. They are very kind and professional people who did a FIRST CLASS job. I would be happy to recommend them and this company to anyone who needs a new fence or other work done by them.
GREAT JOB, Dorwin! THANK YOU VERY MUCH!!!
I would also like to thank Jade and Jacquline for their help and the excellent service provided by them.

Very satisfied with the job and quality of the fence! The fence is fastened together with screws and not nails. The work was completed with in the week so my yard was not open for very long. A plus for me. The only reason I gave 4 stars for satisfaction was due to communications. I had to call twice on occasion to get a reply on some of the questions I had. Maybe very busy. That said, I would still use them again!

We had a 20 foot backyard fence that we needed redone last July 2023. It was just finished January 2024.

Issues:
1) no communication from the project lead
2) built crooked. Panels scratched. Had to be redone.
3) gate latch put on incorrectly. Had to be redone. Wasnt great at this point but we just wanted the experience done.
4). They invoiced us for the final invoice before the project was done.

We wouldnt never recommend this company. 20 feet of fence takes 6 months. Terrible experience. They discounted us in the end but it still wasnt worth dealing with them.

Dear First Class Fencing,

I cannot express how satisfied my husband and I are with our new chain-link fence! We bought our house in Airdrie in 2019 and the older wood fence on the west side was not the greatest and I always felt embarrassed by it due to its condition. We had also requested a new gate on the east side which was also replaced. They kept the wood posts as they didn't need to be replaced, they were still very sturdy and was determined not necessary to replace. I appreciate the honesty as they could have very well have said to replace more.

Now with our new gates and black chain-link fence with privacy slats, I feel secure and so very proud! The crew kept the work area very clean, they were very professional and their workmanship is top notch!

Thank you First Class Fencing team, you made things from start to finish a wonderful experience!

Both myself and my neighbour are extremeley happy with the 100'-0" of 6"-0" high Vinyl Fence that FCF installed from, first contact and getting the estimate to the installation process, everything went according to their plan would highly recommend using FCF for your fencing needs

Sam & David