First Class Fencing

Thanks Kim, really appreciate the kind words.

Glad we could be of assistance and it sounds like you are already speaking with our General Manager on Phase 2 of this project. Look forward to working with you again this year.

- First Class Fencing

Hi Christine,

Thanks for your feedback and glad we could help.

We greatly appreciate the recommendation

-First Class Fencing

Hi Tracey,

Thanks for the feedback and we can admit those half fences are pretty awesome, happy we went in that direction. Hopefully, we can get everything in place with the city to get the rest of the fence and retaining wall completed this year :)

Thanks again for everything!

-First Class Fencing

Hi Laurie,

We are one to take responsibility when due and we admit we definitely wish this project went differently. The threat you speak of, as you know, was us trying to remove ourselves and cancel the project because of how difficult you made it for our crew on site. Our highest-rated and most relaxed fence installer nearly quit fencing because of the stress that was induced. I do not want to post the comments that were said here publicly but there is a lot of context missing from this review.

To address the slow installation, was there an expectation it would be done sooner? For 63' of wood fence, we budget 2 days and the project was finished in the 2 days even with the crew being removed while we handled the items above. As a specialized fence company that services 1000 clients per year, I would encourage any potential customer reading this to reach out to us directly to view the fence from the street, the final product was top-notch.

We thought we had come to terms after you spoke with our General Manager, not canceling your project and coming through on a quality product. We would encourage you to reach out so that we can dig deeper into these concerns. admin@firstclassfencing.ca or 403.991.5995.

-First Class Fencing

Hi Murray,

Thanks for the kind words and I will make sure to to relay you message to the team. Brett also had nothing but great words and hopefully those guitar lessons with Brett go well :)

Don't hesitate to give us a call if you ever need anything!

-First Class Fencinf

Hi Adrienne,

Thanks for the feedback and kind words. Working with you was a treat and thank you for the business.

Enjoy the new fence!

-First Class Fencing

Hi Steph,

As mentioned it was a genuine pleasure working with you, we were so delightful and amazing. Thank you for the kind words!

Should you ever need anything, please do not hesitate to give us a call!

-First Class Fencing

Hi Genet,

We appreciate the feedback, thanks for the kind words.

Enjoy the new fence and feel free to get in touch if you ever need anything :)

-First Class Fencing

Hi Alex,

We always appreciate feedback, good or bad and we are all about taking responsibility when due, but this review is not a fair representation of what happened.

To address the photos, we would like to know why you posted photos of the fence before the project was complete? We can agree that your grade does have ups and downs throughout the property, and you wanted the fence the way you have in your photo, you then changed your mind and Phillip (the crew) changed the heights of the sleeves and we did exactly as you asked.

The gate photo was before we made a few adjustments to the hinges. You requested that we do not tie in the neighbours fence to avoid screw holes in your new vinyl, we never put that diagonal board there. The dented material did come from our supplier damaged and we can agree we shouldn’t have put it up dented but we switched and changed everything as requested promptly and at no additional cost. The very minor delays were due to our supplier not having supply on boards to replace the dented ones, which was addressed with you.

You mentioned, no supervisor came to introduce themselves or was on site. Was there confusion our Mark’s role as the Project Manager? He spoke to you on several occasions, enforced the changes and sat with you on your deck on 2 occasions to discuss the project. He was the one in First Class Fencing uniform and he was on-site for the entire project. You did insist on communicating directly with Phillip with most texts and calls being after hours, but he always responded and addressed all your concerns.

We admit we drop the ball from time to time, we miss opportunities to communicate when things are very busy, we aren’t perfect, but the feedback provided is not in any way an accurate representation of how the project went.

What really confuses everyone here, is when the project ended, we were going to contact you about posting a review, but we anticipated it was going to be a 5-star and there was no hesitation in paying the full bill. With how puzzled we all were our General Manager insisted he go out there to look for himself and took a few photos. (Unfortunately, we can not post those photos here but we can provide those at request to show the differences)

As mentioned, your business was greatly appreciated, and don’t hesitate to reach out, we’d love to clear up all the confusion.

-First Class Fencing
403.991.5995

Hi Bryan,

This is the General Manager with First Class Fencing.

I can appreciate the feedback and this is the first of the concerns I have personally heard on your behalf. In relation to the staff, we are always hiring for the best talent in the business, and the only member from 2019 that we elected to bring back after winter was Char (as you know). Sorry for any confusion that may have been caused.

That said, I would like the connect with you to meet and go over the project, verify the deficiencies and rectify the concerns.

I'm going to reach out but you can also contact me as well - 403.991.5995.

Thanks!