Gta Restoration

Basement apt flooded and I unfortunately got involved with this company. Worst mistake of my life.

They drastically over charge (My insurance company couldn't believe what they were charging.) and (I feel) prey on people in an emergency situations.

Everything from saying the walls are 3 feet higher in their quote than the walls actually are (to pad the bill) to delaying sending the invoice for final payment and attempting to charge me LATE FEES FOR NOT PAYING!! I wrote them numerous times asking for the bill. That's just the tip of the iceberg in reasons I would never hire them again.

Worst customer service in my opinion. Worst company I've ever dealt with in my life.

STAY AWAY.

24/7 service but they charge an after hours work surcharge? How does that work? Do not sign the release or work order. I think it gives them free reign to charge for everything possible. Such as a cleaning charge after they removed their on equipment. Techs will offer services but were unaware of the cost. I questioned some line items such as the after hours charge as was told if people don't want to pay we can put a lien on your house. All conversation recored as well,so its there. Use them if you have a big wallet.

We hired GTA Restoration to inspect our basement as me and my hasband found some black spots on our back corner of our basement! When a technician from GTA Restoration came they used some special camera and detected a larger area than what we originally found. Within a week they schedualed us to do the remidiation part. We're so glad we hired GTA Restoration as they were professional to handle a situation ljke this. We thank Jason for all the work they put in to get our house back to normal.
Thank you
Betty and Jake