Boldt Pools & Spa

Due to my husband's disability, and the difficulty he now has cleaning our in-ground pool, I was in the market for a robotic cleaner. I needed a cleaner that was easy for my husband to lift/use, and one that could easily pick up large debris like leaves and pine needles from trees in neighbouring yards. Jeremey at Bolt Pools recommended a Polaris 9650i. It works really, really well. I'm super happy with this purchase so far, and have been happy with Boldt Pool's customer service.

best service in st Catharines , got 3 years of worry free hut tub. so happy I purchased this with this company. Service guys are outstanding. !!!! warranty is very taken seriously !!!! thank you guys..!!!!

We needed a Liner replacement and couldn’t have asked for a better experience. Sam C in Service looked after the entire process and kept us totally up to date on when the liner was arriving and when to expect it to be installed. She was bang on , the week she said they would be there was the week it was installed.

Very professional, couldn’t have asked for more.
Have Recommended Boldt to others in the past and will continue moving forward, great people

Boldt pools has gone above and beyond to get my pool in and operational so that me and my family could get use out of it with what little remains of the summer. Jordan Walychuk moved heaven and earth to get this pool ready for the September long weekend in very short notice and Adam Zadorozny even came out on the Friday of the long weekend to open it up and stayed well past 7pm just so my kids could swim! This duo has been amazing! Responding to my questions and requests without hesitation and has been so helpful! And my pool looks AMAZING!! THANK YOU JORDAN AND ADAM! You guys are awesome!!!!!
Debbie and Paul Fenwick

I bought a house with a pool 5 years ago, and knew almost nothing. I have bought from Boldt -

New Filter
New VS Pump
Aqua Rite Salt System
Saftey Cover
MX8 Elite
Solar Blanket
All my chemicals

Its great, the staff know what they are talking about, you can drop off your water sample and they email you the details. Greg and Jay are my go to guys. Always helping me go in the right direction and enouraging me to do it myself when I can. Its nice to walk into a clean big building and be helped almost right away.

Highly recomend!

Brandon

This is my 3rd summer with Boldt, a company that has been around for a long time and has a seemingly good reputation. Everyone at the service desk is pleasant and wants to help..but it stops there. 1st summer, I bought a heater from Boldt - dealt with angry, unhelpful delivery guys. 2nd summer, complete mess, they pushed back my opening date TWICE, didn't get my pool opened until July and the kid they sent forgot to close a valve and our pool was draining. We had experts come in thinking busted pipes etc.. NOPE, just negligence on Boldt's part. Then, same guy came back and did something else that resulted in a nice flood in my backyard. The manager was apologetic and compensated us with a free pool cleaning. Year 3, they agree to open our pool - no cleaning, took about 15 minutes and then when I asked about vacuuming said they're booked for the summer. We would've hired another company to do the complete job, had they told us that in the first place. I'm done with them. I think they're too busy and not willing to hire more people to keep up their solid reputation, which from what I'm reading is going down quickly.

A very similar story to one just posted. $300 to remove the cover and attach a couple of pipes. Boldt closed my pool last year. As the water level was not high enough to turn the pump on I was told just to wait until it was and then turn on. I did this but could not get the pool working correctly. After a discussion with the company they sent a technician. He said the line could be blocked. I didn't understand how and spoke with the company again. They wanted to charge me to have it fixed. Bottom line after much discussion and a return visit it was there fault as they opened the skimmer wrong.. Don't hire this company.

I had a clogged line Sam C gave me the best advice it worked like a charm she was extremely helpful and kind. I highly recommend the service desk it's the right place to start in finding solutions. Ally

Edit: I spoke to the manager who made things right. They sent someone out to look over the system and make sure everything was water-tight.

I hired Boldt to open my pool, as we had recently bought the house and this was our first time opening the pool we had some questions and made it very clear that we needed the help. The team was helpful in answering SOME of our questions but for other they tried to sell us a separate service to have someone from the company come out and teach us about the pool. They left before the pool was even filled, instructing me on when I needed to open the skimmer pipe after having dumped some liquid chlorine in and removing the winter cover. I was a bit disappointed as I had been told to expect that the pool would be swimmable by that weekend, which it clearly wasn't going to be. The following weeks saw us buying tons of chemicals and cleaning the pool several times all while learning our way through from youTube videos. Once I finally had the pH under control and the water was clear I couldn't figure out why the chlorine levels wouldn't stabilize, we even went so far as to buy a floating chlorinator but I couldn't get the levels to show up on a test. Finally I went back to youTube to find that I should check the in-line chlorinator. What I thought I would find when I did was that whatever chlorine they may have put in would be used up, what I found instead was that they hadn't even removed the winterizing foam. At this point I felt that I had paid $300 to have someone come out, remove the cover, dump some chlorine in and flip the switch; they didn't even stick around long enough to open the skimmer themselves to make sure it had no problems. When I called Boldt to ask how we might reconcile this I was told that "they sometimes put that foam in to clean the chlorinator," and when I asked why, if this was the case I wasn't told to later remove it I was told that they "apologize for that." It's is worth noting that this 'cleaning foam,' thing is a complete fabrication as there is no way that what basically amounts to a pool noodle is going to clean anything. I am going to be taking me pool servicing needs elsewhere and I suggest you do the same.

I highly recommend Boldt for the purchase of patio furniture & supplies. My sales rep, Lisa, was extremely knowledgeable about all items & did an amazing job of organizing the ordering & delivery of all items. She took the time to ensure all my needs were met & did so in such a friendly way that, I wouldn't hesitate to recommend Boldt to all my friends & family. I have always received top quality from the service department & sales staff of Boldt Pools. Kudoos Boldt & keep up the good work!!!!!