This is my 3rd summer with Boldt, a company that has been around for a long time and has a seemingly good reputation. Everyone at the service desk is pleasant and wants to help..but it stops there. 1st summer, I bought a heater from Boldt - dealt with angry, unhelpful delivery guys. 2nd summer, complete mess, they pushed back my opening date TWICE, didn't get my pool opened until July and the kid they sent forgot to close a valve and our pool was draining. We had experts come in thinking busted pipes etc.. NOPE, just negligence on Boldt's part. Then, same guy came back and did something else that resulted in a nice flood in my backyard. The manager was apologetic and compensated us with a free pool cleaning. Year 3, they agree to open our pool - no cleaning, took about 15 minutes and then when I asked about vacuuming said they're booked for the summer. We would've hired another company to do the complete job, had they told us that in the first place. I'm done with them. I think they're too busy and not willing to hire more people to keep up their solid reputation, which from what I'm reading is going down quickly.