Kay2 was very well organized and responsive. They use a great app that lets you monitor the progress of the projects, access all the permits, and keep track of invoices and payments. The initial schedule was met even though there were some project changes. We selected upgraded finishes for many things and that was accommodated by all the suppliers without any issues. After project completion, warranty items came up and the Mazin, the Project Manager, responded immediately to all requests and sent out the contractors right away, this gave us a lot of comfort that the will help us out in the future quickly if something else comes up. Overall we are extremely happy with our basement renovation, looks great and our new tenants love it!