After the fact Customer Support
After Greg from StoneDeck installed a paverdeck patio and stone pavers were installed over it, the city of Ottawa informed me that I required a professional engineer to certify that the installation met the necessary requirements associated with a steel beam structure and if necessary, support a site visit.
Greg had taken a number of photos to document the installation and communicated with paverdeck in an attempt to find a middle ground that would avoid the cost of a professional engineering certification. Ultimately the city of Ottawa persisted on a professional engineering certification. Greg provided the photos he had taken during installation along with other documentation to paverdeck engineering. In the end a professional engineering report was provided by paverdeck that was acceptable to the city and no additional site visit was required.
I am extremely impressed and appreciative of StoneDeck’s (Greg) after-installation customer support.
Doug
- Approximate cost of services:
- $0.00
- Company Response
Thank you for the review Doug! We are glad we were able to help and that it all worked out in the end. Stone Deck Landscape stands behind all of it's products and we are confident you will enjoy your new Paverdeck for many years to come.