I want to be clear on the situation surrounding your review to ensure full disclosure.
You contacted Stone Deck Landscapes looking for information on the Paverdeck product and a possible contractor. We referred you to our list of Experienced Contractors on our website. You contacted two of them for consultation selecting one of them to do the work and in September you emailed us praising the work of the contractor you selected.
Subsequently, you identified some issues with your deck. The contractor was very clear that they were more than willing to address the deficiencies. However, you proceeded to make unreasonable demands of them insisting the entire deck be taken apart and replaced with all new materials. When your contractor declined your unreasonable request, you then proceeded to contact Stone Deck Landscapes as well as the Paverdeck manufacturer directly, looking for assistance.
Both Stone Deck Landscapes and Paverdeck verified that the contractor was willing to deal with the deficiencies identified, but both companies confirmed it was unnecessary and unreasonable to take the entire deck structure apart and replace it with all new materials.
Unsatisfied with this, you then gave the contractor an ultimatum of either replacing the deck with all new materials or remove the structure and return your money. The contractor chose the latter option, the structure was removed, and all your money has been refunded.
Stone Deck Landscapes, Paverdeck, and the contractor you selected have a proven track record of quality work and customer satisfaction. It is unfortunate you insisted on making unreasonable requests, as I am confident you would have been enjoying your beautiful new stone deck at this time.