I hired Joshua and his colleague to install a new tub and put in new plumbing lines for the shower system I purchased. Joshua noticed that I had kitec plumbing and said he could also switch the accessible kitec plumbing for pex. When he and his colleague arrived on the scheduled day, they were nice and polite and offered to remove their shoes to keep the place clean. They asked me to show them a picture of what the shower system should look like, and so I did; the shower line consisted of a shower head and a hand held shower. But what the picture didn't show, and what I forgot in the moment was that I had also purchased a tub spout to be installed. I remember they asked me if I had a toe-grip, and I told them I didn't know what that was. After their explanation, I told them no, I don't have a toe-grip. So, they installed only the shower head and the hand held lines as the picture showed. However, later after they had left I realized that I forgot to have the tub spout installed. So, I emailed Joshua and asked if he could come back to install it. Joshua said he would come back to install it. However, after a week of emailing and messaging him with no response, I realized that he probably wasn't going to come do the install. If he had no intention of coming back to do it, he should have said so when I asked. I ended up finishing the installation of the tub spout myself which wasn't too bad since Pex doesn't require fancy tools, and is pretty straight-forward once you understand it.
- Company Response
It is very disappointing to have received a bad review from this job. We did everything perfectly and as agreed at a very fair rate.
- We agreed to come back at no charge during regular business hours.
The customer had only texted once on a Sunday asking for same day service and one other time late evening when I was home with family. We did not receive a single phone call and both times I did ask for an alternative date.
Again, the job was completed to full satisfaction and we even checked before leaving if they had a toe test. I don't believe this is fair to my company. We take pride in offering great plumbing service along with excellent customer service.
All the best,
Morrison Plumbing & Mechanical