Just to clarify ... this score reflects on the contractors who were hired for the installation of the windows ... not on the manufacturing of the product.
We had hired Cambridge windows to replace 6 old windows. The style/type/glass and casing had all been agreed upon with the sales rep. When the windows were installed, one of the them had the incorrect glass (clear instead of frosted) and all of the casing was not as had been agreed upon.
It has taken 6 months, about 20 phone calls and emails, withholding payments and 5 visits by installers to finally get the windows done. To top it all off, when the installers finally turned up to replace the window casing, they arrived with no materials and said they would use product that I had in my basement for another project (I had mentioned this as an option back at their first visit, hoping that I could get it replaced immediately)
I sent an invoice to the company to cover the cost of replacing the product they used, as well as all of the extra days I had to take off work to finally have the work completed.
The manager's initial reply was that he wouldn't pay for anything. He eventually changed it to only paying for replacing my product. He didn't even want to cover the cost of having the product delivered to my house.
They would not cover any lost work time hours.
I feel sorry for the production side of the company. Apart from the initial incorrect glass issue, the windows themselves are exactly as promised.
The installation company they use are horrendous!!
Find another company