Stars A1 Maid Service

I bought their 2 3-hour-session coupon on Groupon. It's $55. And every time you have to leave $17 taxes and gratuity. I don't understand how they calculated it... They don't provide any cleaning equipment. For the first time, the cleaning lady left 15 minutes before the 3 hours ends, that's fine. But the second time, another cleaning lady, she left half an hour early.. I said, "There is still half an hour left." She said, "So what."

I knew of the company through groupon, I paid 60 dollars for a three hour cleaning session. The maid was pretty proficient at what she was doing, she used 2 and a half hour and finished clearning my kitchen, bathroom, and living room, and the quality of cleaning was really good; however, the maid refuses to stay for the full 3 hour which is what I paid for, and responded to my request for clearning other area by saying, "so what it is not yet 3 hours, I finished what you asked me to do". I would recommand this company for good quality cleaning, but not too sure about customer service...