Stay Able Baths And Homes

Bathroom Renovation
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Bathroom Renovation
Stay Able Baths And Homes
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64%

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Reviews for Stay Able Baths And Homes

Average customer rating:
8 10 (4 reviews)

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Brendan in Vancouver
Brendan in Vancouver
1 review Vancouver, BC
2/10

Buyer Beware

Wanting to install a new bathtub in my condo, I contacted John Bogar of Stay Able Baths. He cancelled the first two appointments at the last minute, which told me this may not be the ideal company to deal with. But, he eventually came by and was very affable, with what seemed a good plan for getting me the tub I wanted. His quote was considerably better than some others I'd received.

Intuition may be a powerful tool- for against my better judgement, I awarded Stay Able the job for July 2015. The job was substantially completed, but be warned, the contractor who'll be doing the installation is not the tidy, well-spoken gent that will be visiting for the measurements and drafting the estimate.

There were a lot of glaring cosmetic deficiencies in the installation (large, unsightly gaps between the edge of the tub surround and wall; large scratches on the tub surface; significant mess left behind; etc.). In my experience, leaving a tidy job site behind is the trademark of a skilled professional. Leaving a mess is exactly what I would've expected from the installer- and he didn't disappoint. John told me the reason for the deficiencies (scratches, gap, etc.) was that the installer had been doing the job so long, and was so proficient at it, that his high levels of expertise meant he probably no longer even noticed the cosmetic issues that would bother a customer. That doesn't sound like any master craftsman I've heard of- I thought they only get better and more exacting over time. If you can put up with that, maybe Stay Able is a good choice if the estimate is a lot lower than competitors.

Stay Able claims it stands 100% behind its work and has a lifetime guarantee. There has still been no one around (despite repeated requests) to fix a major problem: the acrylic surround isn't properly attached to the tub on one side. It's therefore very flexible right at the point where it should be caulked. This means the caulking cracks within days of new caulking being applied. While the tub may have a lip behind the wall which will prevent water leakage into the interior of the building, this doesn't mean it looks good, and does nothing to reduce the risk of mould developing behind the walls due to moisture escapage. So basically, treat the lifetime guarantee with circumspection. In my experience, you'll be waiting a lifetime for follow-up service.

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Company Response

Sorry to hear your negative experience.However, we are not the same legal company that you had the work done. John Bogar closed the company that you had contracted to do your bathroom. We are not affiliated with nor did we work with John Bogar.
Upon company name search, the company name was available and I made arrangements through our lawyers to purchase the name and logo only, and not an aquisition of John Bogar's company.

We incorporated a new distinct legal company under the instructions of BC Company Registrar. Stay Able Bath and Home Services (2016) Ltd was incorporatwd on June 3, 2016 as per BC Corporate Registrar records and The Better Business Beurea.
I hope this clarifies the confusion.

Thank You,
Vince Alcantra
Owner,

Preet & Steve from White Rock
Preet & Steve from White Rock
1 review White Rock, BC
10/10

Bathroom Renovation

John and his team did a wonderful job transforming our bathroom in 3 short weeks! He was courteous, dependable and professional, and the price was very reasonable. Thank you so much, we love our new bathroom!

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Debbie. S from Maple Ridge
Debbie. S from Maple Ridge
1 review Maple Ridge, BC
10/10

Shower conversion

we used this company to remodel my parents bathroom and transform the old metal bathtub into a beautiful acrylic shower. It is now much safer to use as the step to get in is very low, probably about four inches. The worker installed a grab bar and a hand held shower for more added security. The job got done on time and looked great when done. I am thankful for the hard work put in by the team at Stay Able Baths.

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Jennifer Beaudry from Winnipeg
Jennifer Beaudry from Winnipeg
1 review Surrey, BC

First Review

10/10

Bathroom Reno

My elderly aunt in South Surrey just had her old fiberglass enclosure replaced with a beautiful new shower and is delighted with the results. She particularly likes the extra space in the shower and the new walls that go all the way up to the ceiling. She also had a one-piece comfort toilet installed. The work took only 2 days and totally transformed her bathroom!

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More about Stay Able Baths And Homes

Stay Able Baths provides affordable renovations with special expertise in bathroom adaptations for independent living. We offer free consultations and remodeling estimates. From basic to luxury, our focus is to ensure your comfort and safety. We specialize in tub to shower conversions, installations of tubs, vanities, toilets and all related ...
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