Premier Windows & Doors

Windows & Doors Installation & Service
1916 Merivale Road, Unit 101 Ottawa ON K2G
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Reviews for Premier Windows & Doors

Average customer rating:
9.8 10 (48 reviews)

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JeanetteMorrison in Ottawa
JeanetteMorrison in Ottawa
1 review Carp, ON
10/10

New windows and door

We are very pleased with our new windows and door from Premier Windows &Doors. Received excellent customer service and professional installation by Helmut and Leo. Would highly recommend this company!

0 of 1 people found this review helpful.
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Company Response

Hello Jeanette & Tom,
We are happy that everything is to your complete satisfaction!
It's our goal to satisfy all our customer's needs.
Cheers!
Helmut

Elliecleo in Ottawa
Elliecleo in Ottawa
1 review Ottawa, ON
10/10

Front door installation

We just got a beautiful door installed by Premier Windows and Doors. The entire experience was very satisfactory. The sales lady Michelle Cote was very competent, punctual and had a lot of knowledge about the door. She was also very good in helping us make the right choice for our home. The gentlemen who installed the door were also very punctual and did an excellent job. Good job guys!!

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Company Response

Hello Ellie & Cleo, Thank you for your very nice review! It's true what you are saying about Michelle. I don't know of any sales representative in Ottawa who has more knowledge about windows and doors.
I guess that's why they call her the "Window & Door" QUEEN!! Cheers!
Helmut

astrid&keltie from Ottawa
astrid&keltie from Ottawa
1 review Ottawa, ON
10/10

Replaced and Installed 12 Windows, Patio doors and two entrance doors

The house was built in 1958 and had the windows replaced once, but there was a need for an upgrade. We were very satisfied with the detail of the client support that Michelle provided, ensuring that we got from their product line, what we wanted as well as what was required. She spent the time to ensure we were comfortable and we did not feel taken advantage during the renovation.
The company represented itself with nothing short of the
highest of integrity and professionalism. I highly recommend their services without hesitation. The work team was prompt, curious and cleaned up after themselves when they were finished. The product we received is of very high quality at a price that is competitive. Helmut was very helpful and ensured that we were happy with the product and its installation.

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Company Response

Hello Astrid & Keltie,
We are very pleased to see the great review you wrote for us!
Thank you very much!
NOTE: Michelle is very knowledgeable in the window & door industry.
Cheers!
Helmut

Dan & Louise from Ottawa
Dan & Louise from Ottawa
1 review Ottawa, ON
9/10

Entry door with side light

Replaced an old patio door with a more functional large entry door with side light. The installation was very well done they even put our trim back on! Michelle helped us to choose the best door for the space and we love it! Looking forward to a warmer basement next winter.

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Company Response

Hello, I have s question.
If everything was to your complete satisfaction, why are you not giving us a 10 rating?
We would like to know what prompted you to give us only a 9 rating.
We want to take this opportunity to ask you what we could have done more to receive a 10 rating.
Please let us know, so we can rectify the issue.
Thank you.
Helmut

Nat&Dom from Ottawa
Nat&Dom from Ottawa
1 review Ottawa, ON
10/10

New windows & back door

Very satisfied with our new tilt n turn windows!
It was a big job, and it was done quite professionally. There was even a dilemma with the main front window, the original window wasn't well done and was problematic. Leo worked out what needed to be done (it seemed complicated), calculated the extra cost, we approved and they took the time necessary to fix that problem properly in order to keep the full warranty vaild. Leo and his buddy were very efficient during the installation, I was duly impressed. There was also a minor adjustment to be done on the back door after the install job was done, a quick phone call and it was promptly taken care of and fixed.
Also, out of all the quotes we received (we did shop around), Michelle's quote was the most detailed and she always answered all our questions promptly.
And every time we had this or that question, Helmut was able to assist us and confirm all sorts of details, many of them about the warranty.
Thanks guys, we're very happy with our new windows! A Canadian product based on European technology!
Nat&Dom
(for the cost of this job, please read 'big investment' - but the system wouldn't allow words in that field...)

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Company Response

Hello Nat & Dom,
We appreciate your great review!
Yes, the German style "Tilt & Turn" windows are amazing!
I'm glad everything worked out for you.
Cheers!
Helmut

Bean from Ottawa
Bean from Ottawa
3 reviews Ottawa, ON
10/10

Door Installation

Premier installed a patio door for us in February. The patio door itself was fine, but there was a problem with the screen. It wasn’t sliding very well because the frame was slightly too large. We mentioned this to the salesperson, Michelle Cote, when she did a follow up call to see if we were happy with the new patio door. When she heard this, she forwarded our complaint to the owner, who contacted the manufacturer, Kohltech. They arranged for a representative from Kohltech to do a site visit. They manufactured an entirely new screen at no charge, which was installed after a few months' delay. Now it works perfectly, and we are very satisfied with the quality of the products and service, except for the delay in installing the replacement. We contacted the owner several times for updates regarding the installation of the new screen. Michelle Côté, the salesperson, is excellent; she is very knowledgeable about their products, make useful suggestions, and followed up to ensure we were happy with the door she had sold us. I would highly recommend this company and their products.

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Company Response

Hello Mr. Bean,
Thank your for your excellent review!
We apologize for the delay of the installation of the new patio door sliding screen.
Thank you very much for your patience!
Cheers!
Helmut

R. Murphy from Ottawa
R. Murphy from Ottawa
1 review Ottawa, ON
10/10

Window Installation

Premier installed two small basement windows and a kitchen window and the workmanship was quite excellent. Leo the carpenter was fantastic and I really liked the sales approach and follow-up.

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Company Response

Hello Mrs. Murphy,
Thank you very much for your "10" rating!
Leo is very good at what he does and a lot of people love him.
Some customers even feed him!!
Cheers!
Helmut

Shelley Hartman from Ottawa
Shelley Hartman from Ottawa
2 reviews Ottawa, ON
10/10

replace 3 windows, third story dormer, remove rotten wood, sill, bullnose and repair with drywall the plaster lath inside.

I put off replacing the old third floor dormer windows for 20 years because I was afraid I wouldn't find a good product or good workmen. I discovered Premier this year: Michelle's estimate was very professionally done, the windows are excellent, and Leo's craftsmanship and the execution of the installation and all repairs were outstanding!

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Company Response

Hello Shelly,
We want to thank you for your great review!
We pride our self to give our very best for any project the customer gives to us.
Cheers!
Helmut

Iryna from Ottawa
Iryna from Ottawa
1 review Ottawa, ON

First Review

10/10

Windows and Door on the Porch

We have had a door and windows set up on our porch. When I returned from work and saw my "new" porch I didn't recognize it! All I could say was a "WOW!" It exceeded my expectations! Staff was very professional from consultation about our project and to the completion of work within 1 day. It looks great! I would recommend this company. Paul and Iryna, Ottawa 02/02/2015

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Company Response

Hello Iryna & Paul,
Thank you very much for the great review you wrote for us!
In all cases, the new windows and doors are increasing the resale value of the customer's home.
Thank you again!
Helmut

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Premier Windows & Doors

“Engineering excellence, built in Canada and Germany”

We are proud to serve you in four languages: English, French, German & Russian

Our specialty is, to supply home owners and contractors with precise solutions that are beautifully crafted, energy efficient and fit their budgets. Having been in the windows and doors industry since 1986, we appreciate the hard work that goes into every little detail of manufacturing windows, patio doors and entry door systems.

From German windows to your north American windows, we carry the complete line of products for your convenience.

All our products are manufactured with "German" precision that ensure proper operating for many years to come!

We start by evaluating your needs, product selection for your home, while keeping your budget in mind.

Our job does not end just because you purchased products from us.

We guide you through the product selection process, re-measure steps, installation procedures to completion of your project and take very good care of you if you need after sale service.

We are also "Wheel Chair" accessible for easy access by all our customers!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl and Hybrid (Vinyl-Wood) windows, Steel & Fiberglass entry doors, German Tilt & Turn windows, entrance doors, German Lift & Slide doors.
BRANDS
Gentek, WindowPro, UNILUX and LIFESTYLE windows and doors.
STYLES
Casement, Awning, Fixed, Single Glider, Double Glider, Single Hung, Double Hung, Tilt & Turn windows, Tilt & Turn doors, Lift & Slide doors, Steel & fiberglass entry door systems, Hybrid Double Hung windows, Hybrid casement windows, Hybrid fixed windows
SPECIALITIES
Tilt & Turn windows, Tilt & Turn doors, Lift & Slide doors, Hybrid Double Hung windows, Hybrid casement windows, Hybrid fixed windows, FOAM FILLED Lifestyle windows.
WEBSITE
http://www.premierwindows.ca
YEAR ESTABLISHED
2014
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
email interact, cheque, cash or credit card
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$1,000.00 approx
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime warranty (Parts, labour and installation)
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.