WINDOWS, WINDOWS, WINDOWS
Had 4 new windows and patio door installed last Tuesday. Noticed and issue with work completed and called Premier Windows yesterday. This morning (SUNDAY AT THAT) the owner and installer both showed up to deal with my concerns. TO ME GREAT CUSTOMER SERVICE. All WINDOWS are expensive but it is the quality and CUSTOMER CONCERNS is what really matters. Thank You Helmut Ortner and Leo.
Phone calls and emails were responded to in a reasonable time. High quality product manufactured in Ontario. Company allowed for convenient payment method (email transfer). The professional installer was punctual both appointments (measurement day and installation day)... top-notch workmanship. All good! Thanks to my kitchen reno guy for recommending Helmut's company!
Thank you for your great review!
It's much appreciated!
And a big thank you to your Reno guy who recommended us to you!!
We had an old front door replaced and when the door was removed, there was considerable rot on the floor below the door. Leo and his guy had the floor replaced in no time with very little extra cost! Our new door looks amazing and is everything we were hoping it would be. Nothing but A+ service throughout the entire process. Thanks to both Helmut and Leo!
Would highly recommend Premier for your window and door work!
Thank you for your kind words!
We are only as good as our last job.
You will have your beautiful door for many years to come!
We had multiple windows installed and required that interior mouldings not be disturbed due to the age and character of the home, since they could not easily be reproduced. We also needed the appearance of leaded glass windows, which were being replaced and part of the original home design features. The windows are great, but even more impressive was the installation process. Leo and his assistant did a masterful job. It was so expertly done, that one would not have known that the windows had just been installed. This far exceeded our expectations. The touch up afterwords was truly minimal. We are very pleased. Job well done!
Hello Jim, we want to thank you for your kind words.
We always give our best to satisfy our customers.
Your home was truly unique and we are very happy how things worked out!
Helmut & Leo
We are very pleased with our new windows and door from Premier Windows &Doors. Received excellent customer service and professional installation by Helmut and Leo. Would highly recommend this company!
Hello Jeanette & Tom,
We are happy that everything is to your complete satisfaction!
It's our goal to satisfy all our customer's needs.
We just got a beautiful door installed by Premier Windows and Doors. The entire experience was very satisfactory. The sales lady Michelle Cote was very competent, punctual and had a lot of knowledge about the door. She was also very good in helping us make the right choice for our home. The gentlemen who installed the door were also very punctual and did an excellent job. Good job guys!!
Hello Ellie & Cleo, Thank you for your very nice review! It's true what you are saying about Michelle. I don't know of any sales representative in Ottawa who has more knowledge about windows and doors.
I guess that's why they call her the "Window & Door" QUEEN!! Cheers!
The house was built in 1958 and had the windows replaced once, but there was a need for an upgrade. We were very satisfied with the detail of the client support that Michelle provided, ensuring that we got from their product line, what we wanted as well as what was required. She spent the time to ensure we were comfortable and we did not feel taken advantage during the renovation.
The company represented itself with nothing short of the
highest of integrity and professionalism. I highly recommend their services without hesitation. The work team was prompt, curious and cleaned up after themselves when they were finished. The product we received is of very high quality at a price that is competitive. Helmut was very helpful and ensured that we were happy with the product and its installation.
Hello Astrid & Keltie,
We are very pleased to see the great review you wrote for us!
Thank you very much!
NOTE: Michelle is very knowledgeable in the window & door industry.
Replaced an old patio door with a more functional large entry door with side light. The installation was very well done they even put our trim back on! Michelle helped us to choose the best door for the space and we love it! Looking forward to a warmer basement next winter.
Hello, I have s question.
If everything was to your complete satisfaction, why are you not giving us a 10 rating?
We would like to know what prompted you to give us only a 9 rating.
We want to take this opportunity to ask you what we could have done more to receive a 10 rating.
Please let us know, so we can rectify the issue.
Very satisfied with our new tilt n turn windows!
It was a big job, and it was done quite professionally. There was even a dilemma with the main front window, the original window wasn't well done and was problematic. Leo worked out what needed to be done (it seemed complicated), calculated the extra cost, we approved and they took the time necessary to fix that problem properly in order to keep the full warranty vaild. Leo and his buddy were very efficient during the installation, I was duly impressed. There was also a minor adjustment to be done on the back door after the install job was done, a quick phone call and it was promptly taken care of and fixed.
Also, out of all the quotes we received (we did shop around), Michelle's quote was the most detailed and she always answered all our questions promptly.
And every time we had this or that question, Helmut was able to assist us and confirm all sorts of details, many of them about the warranty.
Thanks guys, we're very happy with our new windows! A Canadian product based on European technology!
(for the cost of this job, please read 'big investment' - but the system wouldn't allow words in that field...)
Hello Nat & Dom,
We appreciate your great review!
Yes, the German style "Tilt & Turn" windows are amazing!
I'm glad everything worked out for you.
“Engineering excellence, built in Canada and Germany”
We are proud to serve you in four languages: English, French, German & Russian
Our specialty is, to supply home owners and contractors with precise solutions that are beautifully crafted, energy efficient and fit their budgets. Having been in the windows and doors industry since 1986, we appreciate the hard work that goes into every little detail of manufacturing windows, patio doors and entry door systems.
From German windows to your north American windows, we carry the complete line of products for your convenience.
All our products are manufactured with "German" precision that ensure proper operating for many years to come!
We start by evaluating your needs, product selection for your home, while keeping your budget in mind.
Our job does not end just because you purchased products from us.
We guide you through the product selection process, re-measure steps, installation procedures to completion of your project and take very good care of you if you need after sale service.
We are also "Wheel Chair" accessible for easy access by all our customers!