Premier Windows & Doors

Windows & Doors Installation & Service
1916 Merivale Road, Unit 101 Ottawa ON K2G
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96%

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Reviews for Premier Windows & Doors

Average customer rating:
9.8 10 (43 reviews)

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hughgboyd
hughgboyd
1 review Ottawa, ON
10/10

Windows

2 Windows replaced 2 Windows replaced 2 Windows replaced 2 Windows replaced 2 Windows replaced

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Company Response

Hello Hugh,

We appreciate your 10 rating on HomeStars!

Thank you.
Helmut

Robert LeBlanc in Ottawa
Robert LeBlanc in Ottawa
2 reviews Ottawa, ON
9/10

4 windows and patio door

WINDOWS, WINDOWS, WINDOWS

Had 4 new windows and patio door installed last Tuesday. Noticed and issue with work completed and called Premier Windows yesterday. This morning (SUNDAY AT THAT) the owner and installer both showed up to deal with my concerns. TO ME GREAT CUSTOMER SERVICE. All WINDOWS are expensive but it is the quality and CUSTOMER CONCERNS is what really matters. Thank You Helmut Ortner and Leo.

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Barbara in Ottawa
Barbara in Ottawa
1 review Ottawa, ON
10/10

Patio door replacement

Phone calls and emails were responded to in a reasonable time. High quality product manufactured in Ontario. Company allowed for convenient payment method (email transfer). The professional installer was punctual both appointments (measurement day and installation day)... top-notch workmanship. All good! Thanks to my kitchen reno guy for recommending Helmut's company!

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Company Response

Hello Barbara,

Thank you for your great review!

It's much appreciated!

And a big thank you to your Reno guy who recommended us to you!!

Cheers!
Helmut

Albert in Ottawa
Albert in Ottawa
1 review Ottawa, ON
10/10

Front Door Replacement

We had an old front door replaced and when the door was removed, there was considerable rot on the floor below the door. Leo and his guy had the floor replaced in no time with very little extra cost! Our new door looks amazing and is everything we were hoping it would be. Nothing but A+ service throughout the entire process. Thanks to both Helmut and Leo!
Would highly recommend Premier for your window and door work!

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Company Response

Hello Albert,
Thank you for your kind words!
We are only as good as our last job.
You will have your beautiful door for many years to come!
Cheers!
Helmut

Jim B. in Ottawa
Jim B. in Ottawa
1 review Ottawa, ON
10/10

MULTIPLE WINDOWS INSTALLED

We had multiple windows installed and required that interior mouldings not be disturbed due to the age and character of the home, since they could not easily be reproduced. We also needed the appearance of leaded glass windows, which were being replaced and part of the original home design features. The windows are great, but even more impressive was the installation process. Leo and his assistant did a masterful job. It was so expertly done, that one would not have known that the windows had just been installed. This far exceeded our expectations. The touch up afterwords was truly minimal. We are very pleased. Job well done!

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Company Response

Hello Jim, we want to thank you for your kind words.
We always give our best to satisfy our customers.
Your home was truly unique and we are very happy how things worked out!
Cheers!
Helmut & Leo

JeanetteMorrison in Ottawa
JeanetteMorrison in Ottawa
1 review Carp, ON
10/10

New windows and door

We are very pleased with our new windows and door from Premier Windows &Doors. Received excellent customer service and professional installation by Helmut and Leo. Would highly recommend this company!

0 of 1 people found this review helpful.
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Company Response

Hello Jeanette & Tom,
We are happy that everything is to your complete satisfaction!
It's our goal to satisfy all our customer's needs.
Cheers!
Helmut

Elliecleo in Ottawa
Elliecleo in Ottawa
1 review Ottawa, ON
10/10

Front door installation

We just got a beautiful door installed by Premier Windows and Doors. The entire experience was very satisfactory. The sales lady Michelle Cote was very competent, punctual and had a lot of knowledge about the door. She was also very good in helping us make the right choice for our home. The gentlemen who installed the door were also very punctual and did an excellent job. Good job guys!!

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Company Response

Hello Ellie & Cleo, Thank you for your very nice review! It's true what you are saying about Michelle. I don't know of any sales representative in Ottawa who has more knowledge about windows and doors.
I guess that's why they call her the "Window & Door" QUEEN!! Cheers!
Helmut

astrid&keltie from Ottawa
astrid&keltie from Ottawa
1 review Ottawa, ON
10/10

Replaced and Installed 12 Windows, Patio doors and two entrance doors

The house was built in 1958 and had the windows replaced once, but there was a need for an upgrade. We were very satisfied with the detail of the client support that Michelle provided, ensuring that we got from their product line, what we wanted as well as what was required. She spent the time to ensure we were comfortable and we did not feel taken advantage during the renovation.
The company represented itself with nothing short of the
highest of integrity and professionalism. I highly recommend their services without hesitation. The work team was prompt, curious and cleaned up after themselves when they were finished. The product we received is of very high quality at a price that is competitive. Helmut was very helpful and ensured that we were happy with the product and its installation.

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Company Response

Hello Astrid & Keltie,
We are very pleased to see the great review you wrote for us!
Thank you very much!
NOTE: Michelle is very knowledgeable in the window & door industry.
Cheers!
Helmut

Dan & Louise from Ottawa
Dan & Louise from Ottawa
1 review Ottawa, ON
9/10

Entry door with side light

Replaced an old patio door with a more functional large entry door with side light. The installation was very well done they even put our trim back on! Michelle helped us to choose the best door for the space and we love it! Looking forward to a warmer basement next winter.

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Company Response

Hello, I have s question.
If everything was to your complete satisfaction, why are you not giving us a 10 rating?
We would like to know what prompted you to give us only a 9 rating.
We want to take this opportunity to ask you what we could have done more to receive a 10 rating.
Please let us know, so we can rectify the issue.
Thank you.
Helmut

Nat&Dom from Ottawa
Nat&Dom from Ottawa
1 review Ottawa, ON
10/10

New windows & back door

Very satisfied with our new tilt n turn windows!
It was a big job, and it was done quite professionally. There was even a dilemma with the main front window, the original window wasn't well done and was problematic. Leo worked out what needed to be done (it seemed complicated), calculated the extra cost, we approved and they took the time necessary to fix that problem properly in order to keep the full warranty vaild. Leo and his buddy were very efficient during the installation, I was duly impressed. There was also a minor adjustment to be done on the back door after the install job was done, a quick phone call and it was promptly taken care of and fixed.
Also, out of all the quotes we received (we did shop around), Michelle's quote was the most detailed and she always answered all our questions promptly.
And every time we had this or that question, Helmut was able to assist us and confirm all sorts of details, many of them about the warranty.
Thanks guys, we're very happy with our new windows! A Canadian product based on European technology!
Nat&Dom
(for the cost of this job, please read 'big investment' - but the system wouldn't allow words in that field...)

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Company Response

Hello Nat & Dom,
We appreciate your great review!
Yes, the German style "Tilt & Turn" windows are amazing!
I'm glad everything worked out for you.
Cheers!
Helmut

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Premier Windows & Doors

“Engineering excellence, built in Canada and Germany”

We are proud to serve you in four languages: English, French, German & Russian

Our specialty is, to supply home owners and contractors with precise solutions that are beautifully crafted, energy efficient and fit their budgets. Having been in the windows and doors industry since 1986, we appreciate the hard work that goes into every little detail of manufacturing windows, patio doors and entry door systems.

From German windows to your north American windows, we carry the complete line of products for your convenience.

All our products are manufactured with "German" precision that ensure proper operating for many years to come!

We start by evaluating your needs, product selection for your home, while keeping your budget in mind.

Our job does not end just because you purchased products from us.

We guide you through the product selection process, re-measure steps, installation procedures to completion of your project and take very good care of you if you need after sale service.

We are also "Wheel Chair" accessible for easy access by all our customers!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl and Hybrid (Vinyl-Wood) windows, Steel & Fiberglass entry doors, German Tilt & Turn windows, entrance doors, German Lift & Slide doors.
BRANDS
Gentek, WindowPro, UNILUX and LIFESTYLE windows and doors.
STYLES
Casement, Awning, Fixed, Single Glider, Double Glider, Single Hung, Double Hung, Tilt & Turn windows, Tilt & Turn doors, Lift & Slide doors, Steel & fiberglass entry door systems, Hybrid Double Hung windows, Hybrid casement windows, Hybrid fixed windows
SPECIALITIES
Tilt & Turn windows, Tilt & Turn doors, Lift & Slide doors, Hybrid Double Hung windows, Hybrid casement windows, Hybrid fixed windows, FOAM FILLED Lifestyle windows.
WEBSITE
http://www.premierwindows.ca
YEAR ESTABLISHED
2014
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
email interact, cheque, cash or credit card
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$1,000.00 approx
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime warranty (Parts, labour and installation)
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.