Their 10year warranty is fake (starting from 2015) and they are not responsible for anything after getting their actual money (based on what they said). They would not even come to give us an estimate for telling the insurance company. So basically their free visit of the roof is fake too.
- Company Response
1：in the past 3years your roof is good, no leaking, no shingles missing, the wind was very strong in March this year, your roof is still good ,we did good job .
2: the wind is stronger than last time in March, it is natural disasters, the weather warning: the wind will damage shingles ,windows, and blow tree off , labor warranty don't include it.
3: you told me you have 1000 dollars deduct to insurance company, so you don't call them , you let me fix it and everything is free . we know you want to save money,but it's not fair. it's not my fault, we just charge a little money for oil and materials.you are very angry.
4: we know who are you , you live in yellow wood we did near 20 jobs In your neighborhood that year , just your roof , the shingles is missing. so we know your name and address, your house is very high and close high way 407 , the wind is stronger for your roof .
5: we talked with my lawyer, he will contact you , if you continue to damage our reputation, we will go to court.