Premier Plumbing

Premier (Alan) was the plumber on my brand new bathroom renovation. He worked with my contractor to install a toilet, sink and bathroom accessories. Shortly after installation, we found out that some pipes were exposed to the cold and over the winter the pipes ended up freezing several times. I reached out to Alan to discuss the issue and he showed up once, made some random comments, did not take accountability and said he will let me know. I have been trying to reach the company for the last year and they are intentionally avoiding my calls. I am trying to be as respectful as possible but they refuse to show any decency or semblance of accepting some responsibility.

I hope this review serves as a warning to others considering this business. It's difficult to fathom that this lack of accountability and ownership of work done warrants any positive reviews. Makes one think.

Alan was amazing!

Our hot water tank broke down on a Thursday and we originally asked another company to help find a replacement, but they were completely useless and demonstrated zero urgency in helping us out, despite us having 3 children under the age of 4. Our unit was under warranty, and they were clearly only interested in helping us if we bought a new unit from a company with which they're connected. As the weekend passed with zero progress, I took matters into my own hands first thing Monday morning and called Alan. He was immediately sympathetic to our cause, prioritized our job due to the children, found a replacement unit that afternoon, and did the install for us on Tuesday morning. He also helped with the warranty claim, making it very easy for us. The contrast in service could not have been more stark, and we'll never use another plumber again.

Alan and his crew are tops!

I wanted a pipe extended to a somewhat atypical position and Alan took time to understand what I needed and why before sending a plumber to do work. It was a small task but my condo required a licensed plumber.
The cost was more than was quoted by a different plumber who repeatedly failed to show up, but it was worth the difference for reliable service. Alan’s plumber showed up at the agreed time and completed the work quickly and neatly.

Alan did a great job right through the process: diagnosing the problem; helping us coordinate with our condo board to get some prerequisite work done that enabled the work he needed to do; and then coming in to do the work itself. Through all of this, his communication was excellent and he did the work exactly when he said he would. We will use Alan again the next time we need any plumbing work.

Installed a new tankless hot water heater. Great job. All aspects of the job were taken care of and went according to plan. I would hire Premier Plumbing again without hesitation

Alan was great to work with and was very responsive. I asked a lot of questions and he walked me through each part of the job before coming to complete it. Very professional and an overall genuinely good person

Alan was a pleasure to work with. Knowledgeable, efficient, and super friendly. I would recommend to anyone requiring plumbing work

Thank you Allan for a great and fast job on a bathroom flood in downtown Toronto...I was relieved and happy that my tenant wasn't with a flood for long as Premier Plumbing went within the hour that I called. Good Work!

Had a flood in the basement and Allen was quick to respond and help us out at a reasonable cost and friendly manner.

Great service. They fixed a burst pipe in my backyard at a very reasonable price