We had hardwood flooring installed on our main and 2nd floors. The job started on Sept 21, 2015 and was meant to take 3.5 days at the most. The job was not completed until Oct 21st...ie. 31 days. I can't tell you how disruptive and frustrating this nightmare was. As well, we had to have so many repairs done to the floor that it no longer feels new. While Richard is a very pleasant man, this job went terribly wrong and the only compensation we got for it was a mere $500 discount (3%) on a $16,000 job. Felt more like a insult than an apology for what we were put through. We had great faith in Richard but I must say he really let us down.
- Approximate cost of services:
- $16,000.00
- Company Response
Thank you for your feedback. I am sorry that we were not able to meet your expectations on this project after a number of attempts to do so. We are commitment to exceptional customer service and quality workmanship and will use your feedback to improve our processes.