New to Bowmanville, based on great recommendations, I contacted James to just clean & tune up my furnace in preparation for the cold weather. I was blown away as he explained more & more problems with the very bad installation, illegal actually, and condition of not only the furnace but A/C as well. When I'd heard enough I asked him how much? He said that he was not going to charge me anything because he couldn't service it properly.
I know when people are honest and very knowledgeable and said to him, "I mean how much for a new high efficiency furnace & A/C?" He quoted me a very reasonable price and I gave him the go ahead. Several days later two Tradesmen arrived precisely on time and started the job. Because of additional work to be done several hours later another truck and two more men joined the job.
I threw in that I also wanted a gas line installed on the other side of the house for a gas stove that I was purchasing (not included in the original quote). Within a 1/2 hour, another truck and two more servicemen joined the job to install the gas line!
I am extremely pleased with the entire job that was done, the difference the new equipment makes in my home comfort and professionalism and courtesy of everyone in the Company that I dealt with.
To rate them on a scale of 1-10, I would give them a 20!!!