The Reno Pros

Bathroom Renovation
Mississauga ON L5R 0C1
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91%

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Reviews for The Reno Pros

Average customer rating:
9.6 10 (33 reviews)

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Sandra
Sandra
5 reviews Toronto, ON
10/10

Bathroom Renovation

When I was first sourcing contractors to renovate our bathroom, I knew Roman was going to be the one to do the job even before all the quotes were in. He was friendly, knowledgeable and the only contractor that offered an initial site visit. He guided us through the entire process ensuring that we were satisfied through each phase. He kept his crews on schedule and our project on budget. I am overjoyed with the result!

Approximate cost of services:
$30,000.00
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Private User
Private User
0 reviews Vaughan, ON
10/10

Washroom & Kitchen backsplash

I was referred to Reno Pros by a family friend when my washroom and kitchen backsplash needed to be done. I was told that the workmanship and the attention to detail was outstanding. I made contact with Roman, who helped me plan the project from start to finish, I was quite impressed with his flexibility and knowledge, and over the course of the project he really made me feel confident and safe, which is extremely important for me. I especially appreciated him educating me and making sure that my large ensuite bathroom was properly water proofed, I did end up selecting the ultimate waterproofing package as I felt that it was really worth the money to have a peace of mind. The project went according to plan with no setbacks, Roman communicated with me every step of the way. The finishing had me in love with my new ensuite bathroom and kitchen backsplash. I would recommend them to any who ask. Special thanks to Roman for making it stress free and as enjoyable as a reno could possibly be.

Approximate cost of services:
$32,800.00
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Company Response

Thank you for your business, much appreciated for the review!

homereno55
homereno55
0 reviews Toronto, ON
0/10

Bathroom Tiled shower

I contracted RenoPro to install a tiled shower in my condo bathroom using the Schluter waterproofing system. The work involved a full gut and included electrical, plumbing, framing, tiling and installing fixtures. Communication with Roman was good but he was rarely onsite to supervise the construction. There were numerous deficiencies along the way which was passed off as acceptable. The work and materials used were not as specified in the contract and had to be reworked/replaced numerous times. The photos speaks of the workmanship and quality (or lack thereof).

The contract stipulated the use of Schlueter systems for the shower waterproofing but instead knockoff materials were used and the installation did not meet the manufacturers specifications. The drain used was incompatible with the Schlueter system and would have resulted in flooding. Fortunately, I am familiar enough with renovation work to stop the construction and terminate the contract. Unfortunately, I should have done this sooner.

After tearing down the work Roman did garbage was found buried behind the walls. Garbage was also left in various places in my condo instead of being disposed of offsite. Be wary of anonymous positive reviews.

Approximate cost of services:
$24,000.00
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Company Response

Dear HomeReno55,

Thank you for your honest feedback, as negative as it may be and a full year later!
We did learn from that experience and improved the screening process of our trades even further. I would like to go through your feedback since other information has been omitted from your side.

1-First of all we do sincerely apologize for letting you down, the installation of Schluter was inproper. With Covid job crunch in full swing last year, good workers were extremely hard find. Upon learning of the issues a discount was offered with a complete removal and reinstallation by a different installer at no cost to you. For
your peace of mind a full schluter inspection by their comoany Rep would have been provided.

2-The extra plumbing work you have requested that we have completed was also not charged to you. All this was offered in good faith.

3-Your decision at the time to remove us from the project was respected and understood. All the garbage from 1st day of demolition up to the last day on the job was removed from the hallways and loading
zone and confirmed with your building security.

4-We are genuine, hardworking renovation company and every review posted for us can be backed up by actual client projects and pictures. Even yourself, instead of being named anonymous, still covered your name by a nickname HomeReno55.

In construction and renovations there are no perfectly smooth projects. Issues arise and it is how well and how far we are willing to go to fix them. We had an issue on your project, tried our best to offer you real-time solutions but unfortunately the relationship had already been damaged and we lost your trust. Many other contractors would run for the hills we did the opposite. With your review it might actually show other we are a good contractor which owns up to their mistakes.

Best,

Roman
The Reno Pros

Private User
Private User
Private User reviews Toronto, ON
10/10

Bathroom Reno

It's always difficult to select a contractor but we have hit on the perfect choice. Roman worked closely with us from beginning to end with good recommendations and solutions. Despite definite challenges with our project, Roman and his crew delivered what we had envisioned. Roman made sure that we were happy with every detail of the job before signing off. There were no hidden costs in the estimate nor overruns. Timeliness, cleanliness, being able to achieve our requirements and staying close to the original quote were our major concerns, and the Reno Pros delivered. We would definitely recommend the Reno Pros.

Approximate cost of services:
$40,000.00
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MK
MK
0 reviews Toronto, ON
10/10

Double Bathroom Reno

Working with Roman and his team was a very smooth process. Roman is very responsive and easy to work with. We are very happy with the finished bathrooms and would recommend The Reno Pros to others.

Approximate cost of services:
$45,000.00
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Company Response

We are glad the finished product is exceptional and you guys are enjoying it! Thank you for your kind words!

Southfacing
Southfacing
3 reviews Toronto, ON
10/10

Double Bathroom Renovation

Roman and his crew provided excellent customer service and excellent workmanship. I was kept informed at all times and inevitable challenges were handled quickly and with care. I would wholeheartedly recommend The Reno Pros

Approximate cost of services:
$17,000.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Toronto, ON
10/10

Small bathroom reno

Renovations always seem stressful but Roman made it easy. He and his team took care of everything while redoing our small bathroom. They made it much more functional, despite the small space. Would not hesitate to recommend Roman and his team!

(Picture of project close to completion)

Approximate cost of services:
$22,000.00
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Company Response

Thank you very much for your kind words. It was a pleasure to work you, good luck on the new home!

Private User
Private User
0 reviews Richmond Hill, ON
8/10

Renovation of 2 bathrooms

Roman from Reno Pros is a professional and experienced contractor.
He and his team started and completed the renovation of our two bathrooms right on time and within the contract price.
His management and quick order of selected items were very helpful to avoid any delay.

Approximate cost of services:
$55,000.00
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Company Response

Thank you for your business!

Private User
Private User
0 reviews Mississauga, ON
10/10

Ensuite bathroom complete redo

Of the 4 companies I asked to quote on my bathroom renovations, Reno Pros not only got back to me faster than I expected, produced a complete quotation at my budget, but provided a number of helpful suggestions on the finished product. I have zero regrets on my choice of using Reno Pros, and would easily recommend them for big and small projects. Professional and courteous, the team walked me through every step of the project.

Quality materials in the hands of a quality-driven contractor gives you high-quality results. Very happy with the finished product!

Approximate cost of services:
$22,000.00
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Company Response

Thank you for your kinds words it was a great pleasure making your dream washroom a reality!

Private User
Private User
0 reviews Vaughan, ON
10/10

Flooring, bathroom, kitchen

From the first phone call which Roman the owner answered to the final handshake nothing but great service, communication, and workmanship. Renovated a condo with new floors, bathroom and kitchen. Work was completed on time and was a easy process. Romans input and ideas were spot on and will gladly work with Reno pros again.

Approximate cost of services:
$50,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Reno Pros

The Reno Pros will take you through the process and help you select the features that best fit your vision and budget. Whether you are looking for a contemporary, traditional or modern bathroom our experienced team will be there from start to finish. Locally owned and operated in Toronto, The ...
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