Pom Plumbing Inc.

Plumbing
3045 Southcreek Rd. Mississauga ON L4X 1M3
Write a Review
Write a Review
Website
HomeStars
Plumbing
Pom Plumbing Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

51%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Pom Plumbing Inc.

Average customer rating:
6.6 10 (5 reviews)

Sort by

Private User
Private User
Private User reviews Mississauga, ON
0/10

Unprofessional plumbing services

Very unprofessional plumbing services. Plumber came in around 3 hours late to the scheduled time and realized he forgot to bring any tools to the unit. He then proceeded to go back down to his van to grab his tools which took at least 30 minutes. Once he got back up to the unit, he spent nearly an hour taking out the shower handle to find the cause of the leak (which took another plumber we hired about 5 minutes). He took another 15 minutes to write up the work invoice. The plumber did not even fix the issue! We were charged $206.23 just to find the cause of the leak. We were not made aware of any service charges prior to the visit and when we confronted the plumber and asked him about any charges before he left the unit, we were told there would be no charge and that it would just serve as proof to his boss that he was in the unit doing work. Based off the invoice it appears that WE were charged for him forgetting his tools, and even to write up the work invoice. Extremely unprofessional and unacceptable.

Was this review helpful?
Company Response

Thank you very much for your review and we very sorry for the experience you had with our company. Regarding the late arrival, as we are always advising our customers exact time is available only if service taking place first thing in the morning, if service getting booked in the middle of the day it is always a few hours window as technician might be stack on the previous service if job is more complicated then it originally expected, also traffic conditions might affect arrival/travel time. Talking about the charge, investigation is a paid service as any different type of services and we are always advising our customers that investigation/service cost is based on hourly rate + service call + truck charge. Regarding the time we spent at your property. Technician arrived and first went upstairs to your apartment to evaluate what exact problem is and what is required to get it resolved. Then he went to get the right tools (unfortunately technician is not able to bring full van of tools to your apartment) for your particular situation. Unfortunately it was time when everybody was returning home and elevator was slow. Regarding the time required for our technician to disassemble your faucet, It is normal that during time layer of calcium and corrosion build up is creating on all the screws and threaded connections and making it hard to disassemble them first time. After this layer is getting broken it is easy to repeat this operation next time if it is happening in a short period of time and it is why for the second technician it took much shorter period of time to perform the same operation. During investigation we discovered that you have 2 problems, problem with the spout/diverter which needed to be replaced and also problem with a shower cartridge. Technician advised you what needs to be done to resolve the issues and then you asked him to leave everything as it is as you were thinking of installing of shower panel instead of existing shower and you were asking our office for the quote to do this job so this was the reason the repair has never been performed. Please contact our office if you have anymore questions or concerns

Burçin in Toronto
Burçin in Toronto
1 review Barrie, ON
10/10

Great service

They have installed sump pump system in our house. They were very much on time and during the installation they have worked very clean.
You may rely on their advises.
Highly recommended.

Was this review helpful?
agmaltzov in Mississauga, Ontario CANADA
agmaltzov in Mississauga, Ontario CANADA
4 reviews Mississauga, ON
3/10

Drain backup

Second week of March, my toilet and sink did not drain. Bathroom is undergoing renovations. the shower is not functional and not being used. Both the toilet and sink are used infrequently. POM arrived and snaked drain. water was draining. However, it did appear that the toilet was gurgling. On April 11, called and left a message explaining my situation. . No one returned my call. On April 12, called and left another message. On April 13, called and left a message. A return call was made but it was to my home number. Called later that day and spoke to a person. Explained the situation. asked if POM could review. I was disappointed that POM did not guarantee their work. Any service was subject to full service charges despite that the drain was plugged again. Response I received "must be something else going". I have had other plumbing services guarantee their work.

Was this review helpful?
Lev in Whitby
Lev in Whitby
1 review Toronto, ON
10/10

Clean-out installation

Quick, professional and at very reasonable cost.
No hidden costs.
The installation was complicated as the municipal sewage backed up when the pipe was cut, but the team did not complain despite working in harsh conditions.

Was this review helpful?
Company Response

Thank you very much! We appreciate your business!

trisha.grant
trisha.grant
1 review Toronto, ON

First Review

10/10

backwater valve installation

POM was prompt, courteous and thorough. We would recommend to anyone. We had a backwater valve installed. I called Sunday, got a quote Monday, has the work done the following Monday (including issuing of building permit).

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pom Plumbing Inc.

POM Group Inc is your partner in solving the PLUMBING and BASEMENT WATERPROOFING problems in your home, providing you absolute peace of mind. Our highly-trained professionals always make sure that not only are immediate problems solved but also, after our free inspection, you will be advised of any problems that might appear in the near future. And if any issues require your closer attention, we will advise what would be the best and most cost-effective solution. Our staff will always ensure that you completely understand the situation and you are completely aware and understand what is going to be done to ensure your 100% confidence before we start and 100% satisfaction after the job is completed.

Why choose us?
Respectful appearance.
Up-front pricing.
No overtime charge.
We are available on holidays, evening and weekends.
Quick and efficient service.
24/7 customer service.
Our Services
Plumbing
Repair and installation of backflow preventers.
Installation of back water valve on main sanitary line.
Cleaning (snake and / or power flush) and repair of existing drain lines.
Sanitary drains camera inspection.
Repair and installation of hot water tanks.
Installation of new fixtures.
Repair and installation of main drain.
Repair and installation of water main.
Basement Waterproofing
Exterior waterproofing and damp proofing.
Interior waterproofing and damp proofing.
Sump pump installation.
Windows well installation.
French drain.
Crack repair.
Trench drain installation in front of garage doors.

CATEGORIES
Plumbing
SERVICES
We offer a full list of plumbing and waetrproofing services. Drain Repair Sump Pump Installtions General plumbing repairs Custom homes construction Custom residential remodeling Additions and renovation Plumbing design Plumbing System Installtion Fixture repair and replacement Leak detection Drain Back flow valve installation Drain Camera Inspection Cleaning and powerflashing drains Interor and Exterior Basement waterproofing Crack repairs Window wells
WEBSITE
http://www.pomplumbing.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cheque, Cash.
LICENSES
P24283
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.