Second week of March, my toilet and sink did not drain. Bathroom is undergoing renovations. the shower is not functional and not being used. Both the toilet and sink are used infrequently. POM arrived and snaked drain. water was draining. However, it did appear that the toilet was gurgling. On April 11, called and left a message explaining my situation. . No one returned my call. On April 12, called and left another message. On April 13, called and left a message. A return call was made but it was to my home number. Called later that day and spoke to a person. Explained the situation. asked if POM could review. I was disappointed that POM did not guarantee their work. Any service was subject to full service charges despite that the drain was plugged again. Response I received "must be something else going". I have had other plumbing services guarantee their work.