Red Seal Builders & Supply Ltd.

Formerly Firepit Fundamentals Ltd.
Decks
Edmonton AB T5R 4W6
Write a Review
Write a Review
HomeStars
Decks
Red Seal Builders & Supply Ltd.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

91%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Red Seal Builders & Supply Ltd.

Average customer rating:
9.6 10 (42 reviews)

Sort by

Kat in Edmonton
Kat in Edmonton
1 review Edmonton, AB
1/10

Don't Know Why We Had Such a Bad Experience

We hired Red Seal to build a fence, two gates, a small deck and a trellis. I can't say enough terrible things about our experience. To this day I don't know why we had such a different experience from others who have reviewed them.

Whether you agree with this review or not, if you choose to use Eddy I STRONGLY recommend that you get a written CONTRACT with timelines, deliverables, materials to be used and consequences for missed timelines. Since he is taking deposits on work, he is a prepaid contractor and it is his responsibility under City of Edmonton regulations. Please read up on prepaid contractors.

I also strongly recommend that you are present onsite when work is being done or watch through a camera to make sure errors can be caught AS they occur, if you have problems like we did. Once the wrong fence posts are cemented in, it's pretty hard to undo it. :)

On to our issues ...

We put down a non-refundable deposit on our job, which tied us to Eddy. Once he had our deposit, we started to have problems. Our start date was slipped by months, and once it started the crews were only present intermittently (it was a pretty small job, should have taken 1-2 weeks max once started). Overall it took over a YEAR for the work to get completed - and by complete I mean we literally GAVE UP on getting what Eddy was originally hired to do.

Just a few of many examples of the issues we had:

- They installed 4x6 fence posts instead of 6x6 posts (!!)
- They installed fence boards side-by-side instead of overlapping. When we called to resolve the issue, we were told by Eddy that we had asked for that, even though our quote clearly stated "to residential specifications provided" which we had sent to Eddy as an email attachment. They did eventually fix this.
- We asked for a certain step design. Holly insisted that it wasn't possible and that "Eddy had confirmed it" (even though it was what we had originally agreed to). After I spent a weekend learning about step construction to prove it was possible, and asked for them to fix the steps, Eddy pushed back and implied I was being a problem client.
- Holly forgot to install a gate insert that we had reminded her of on multiple occasions (we even left it out in the yard to remind her). When we told her she had to fix the issue, she CUT THROUGH THE GATE SUPPORT to install the insert, affecting the structural integrity of the gate.
- All gates are crooked. Eddy never fixed them.
- The concrete posts set by Holly for the trellis were so poorly done that we were able to EASILY push one over using one hand. We ended up resetting two out of five posts and finishing the trellis ourselves.
- Our deck started to sag after a few months, and another contractor found that it was missing lag bolts needed for support. The 2x4 railings have only one screw at each end rather than so they twist.

I could go on and on. The worst part was the gaslighting, the transparent excuses and the clear disrespect. They crews can't come because it's raining. Then a week later the crews come in the rain. Saying "you asked me to do this" when I clearly didn't. Too cold to complete work this season ... you will be our first client in the spring ... we don't see them until late June ...

We felt like either Eddy underbid the project and therefore was treating it like an afterthought, or there was a personality conflict that caused them to treat us so unprofessionally. Our neighbours were equally unhappy with Eddy's work (they paid for their share of the fence) but Eddy never returned their calls either.

We did end up filing a complaint with the City since they weren't following the requirements of a prepaid contractor, and this was the only recourse we felt we had (Eddy simply stopped replying to texts or phone calls).

Please just make sure you get everything in writing, and if you feel like you're being gaslighted, you probably are ...

1 of 1 people found this review helpful.
Was this review helpful?
Shawn
Shawn
1 review Edmonton, AB
10/10

Basement Remodel

We had our basement finished. It was unfinished from when the home was originally built in 2001. Eddy, Jim and the team did a great job! We added a bedroom, bathroom, storage room and living room. Jim did the majority of the work at our place and did a great high quality job. Overall it took them about 6 weeks to finish. We are fairly picky and changed minor things on the plans quite often. Eddy & Jim worked to incorporate all of our last minute changes and requests. We would hire them back to do more work for us.

Was this review helpful?
Company Response

Hi Shawn, thank you for using our company for your project. Hope you have many hours of enjoyment in your new space. Red seal team , Holly, Jim and Jesse.

Taylor
Taylor
1 review Edmonton, AB
10/10

Back deck

They tore out the old deck and crappy stairs and replaced it with a new beautiful deck and more functional stairs. Also installed a nice heavy gate, which turned out to be a bit too heavy and the screws holding it up tore out of the house, but it was a very nice gate nevertheless.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks for the review! Hope you and the little ones are enjoying the new deck . Eddy and Holly.

Sundeck Construction in St. Albert
Sundeck Construction in St. Albert
0 reviews St. Albert, AB
10/10

Sun Deck and front porch

Eddy and the fellows did a great job, and everything was left as clean as I had hoped.
All is good here I would recommend them to anybody.
The front deck makes the home look much better now.

Was this review helpful?
Company Response

Thanks for taking the time for a review. Hopefully we get a tad more sun before the snow hits!

Tom in Edmonton
Tom in Edmonton
2 reviews Edmonton, AB
10/10

Front Door Overhangs at Parkview Townhouses

This was our second time working with Firepit Fundamentals (now Red Seal Builders). We have a townhouse complex of 12 units each with a small overhang over the front door that needed to be completely demolished and rebuilt. Eddy and the crew got the job done on time and on budget despite some challenging weather in Edmonton this summer. I was a little nervous about the project going into it, but the job went very smoothly. Their workers were patient and courteous and the new overhangs look fantastic. Thanks for making this another successful project!

Was this review helpful?
Company Response

Thank you so much Tom! Hope to work with you guys again in the future for any other projects or upgrades that may come up!

pegalicious0128
pegalicious0128
1 review Edmonton, AB
10/10

Front deck and stairs

Fantastic work by Eddy and his team of firepit fundamentals!!! In the short time that it’s been completed, several neighbors who walk past, have stopped to look and compliment us on the new addition.
Would definitely recommend firepit fundamentals for any future Reno’s.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the nice review. Hope we get some nicer weather so you can enjoy it!

Summer Cabin Owner in Edmonton
Summer Cabin Owner in Edmonton
0 reviews Edmonton, AB
8/10

Warranty

Firepit Fundamentals Ltd. did some renovations to our summer lake cabin two years ago. Due to some of the weather conditions we have had the past year we had to have some warranty repair work done to the cabin. Firepit Fundamentals Ltd. honored their warranty, and repairs were done immediately. I would recommend Firepit Fundamentals Ltd. for there workmanship and for the warranty they provide.

Was this review helpful?
Company Response

Thank you!!! We like to stand behind our work. Enjoy the summer cabin! Eddy.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Rebuild Deck

Our job was to remove the old wood deck and rebuild a new composite deck on existing frame. The deck consists of railings, stairs and a glass privacy wall. Eddy was very quick to get back to us with a quote. Tear down and rebuild went great despite many days of rainy weather. Any details/concerns brought to their attention were completed to our satisfaction. Kept cost within quote. We would gladly hire them to do another project and we would highly recommend them to someone else.

Was this review helpful?
Company Response

Thank you very much! Glad you guys are happy and we would always love to come back for future work!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Fence and Deck

We didn’t know exactly what style of deck we were looking for until Eddy gave us a design suggestion and worked with us to create something we now love! Holly and the team were wonderful and went above and beyond to accommodate to our ever changing ideas (thank you for your patience!) and answer all my bizarre questions. They even cut me a couple pieces of wood to level my flower planters, which were not in the scope of work at all.
Thanks guys!!

Was this review helpful?
Company Response

Thank you so much! Not a problem! You guys changing your minds is no trouble at all, at the end of the day, we want it to be something your happy to look at! Hope you guys have many good days and nights on it!
Eddy and Holly

Maria in Edmonton
Maria in Edmonton
1 review Edmonton, AB
10/10

PERGOLA

I am so happy to have had Eddy, Holly & crew on board mid August 2018 to start my 12 x 14 double tiered pergola & with Mother Nature's early snow Sept 2018 to have this completed May 24 2019. WELL WORTH THE WAIT! My backyard is an oasis! Just hope July will be drier than JUNE so that I can enjoy it to the max! Value is worth the workmanship! THANK YOU+++!

Was this review helpful?
Company Response

Thank you so much Maria! Now hopefully Mother Nature is good to us for the rest of this year so you can enjoy many days and nights in your new backyard!
Eddy and Holly

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Red Seal Builders & Supply Ltd.

Deck , Fence and General Renovation Company. We build decks and fences to your specifications. Wood and composite decks and fences. Full Basement renovations and home development. Legal suites and more. Quality work by Certified Red Seal Carpenter and experienced employees, We build Quality not Quantity.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Decks pros in Edmonton?