Called Gord's Appliance based on all the great reviews Gord got. However they also have other technicians. Was getting a door lock error on my Kenmore Elite. Got a young kid who barely spent anytime, just quickly replaced the locking mechanism, charged $400 and left. The problem quickly returned, only a week later. I was able to temporarily fix it by unplugging the machine (thanks to a Google search) but the problem returned again less than 2 months later. Called Gord's again, and they agreed, after checking with a manager and the technician to come back and replace the part again but I would still have to pay for the service call and labour (they only were going to warranty the part). An easy Google search showed that the door lock problem is usually caused by a wiring issue to the CCU due to washer vibration. My husband followed the easy directions to access the CCU, disconnected and reconnected the wires, and boom, the machine works again. The technician didn't even take a look at the CCU when he replaced the door locking mechanism - just reused the wires that were there. What a waste of $400!