VEL Windows And Glass Ltd.

I hired this company through a referral and the BBB. they were very accommodating and efficient in both the quote process and the work. they were here a week later and although it is a two day process they were accurate on their timing and when they left everything was cleaned up and taken care as if they were never working around the house except for a big window in the basement which really lets the light in and changes the whole look down there. the follow up phone call was a great to receive and everyone from Kimberly to the installation people were top notch and very professional. they will be coming back to install another window and to the replacement windows as well.
thank you VEL l windows

We checked out four different companies before deciding on Vel. We didn't go with the most expensive nor the least expensive, we decided to go with the most helpful and knowledgeable company. Kim, right away, was super helpful in informing us on permits and what it would look like to try to get ourselves or go with professionals. Kim sent me links on how to get a building permit yourself and assured me that it was doable if we wanted to try. She even was quick to answer a bunch of questions throughout the whole process and we were successful in getting the permit ourselves. When the windows were installed we were impressed on how professional and respectful the workers were. We even came home to find one of the guys cleaning up the siding of our neighbor's house, since a bit of dirt must have sprayed over there during construction. We did have minor issue with the interior trim, but was fixed right away - no hassle. What the job included for us was installing a brand new basement egress window and enlarging 2 existing basement windows to egress and included: digging, concrete cutting, installing a window well, additional drainage, window installation, dirt removal, and interior trim. We love our beautiful new windows! Thanks again!!!

Vel installed a piece of glass in my new bathroom shower. The work was on time, on budget and of great quality. I will use them again. What more can you ask for.

After looking at the reviews for Vel Windows, I decided to hire them, and they did not disappoint. Their work crew where on time friendly and professional going the extra mile to ensure my new window was sealed properly from water which had been entering my basement. I was impressed that Vel Windows ensured they had the proper permits before trenching beside our main gas line. I received all invoices promptly and communication with the company was excellent. I am very happy with my new window and window well which should provide protection against water infiltration. I would definitely do business with again and very highly recommend!

I contacted a few companies to get an idea of what I was getting into cost wise. Kim was very informative from the start, providing guesstimates, ideas, information, etc. Prompt in replying as well, and even sent links to assist me with my building permit ( never would have found what I needed without her ). The guys that showed up to do the work were on time and ready to work. The first day, Mark, dug, and cut the new hole in the wall for the window. When he left, you couldn't tell he had been there, as the site was cleaned up. The next day, Josh and Aaron showed up, installed the window with the finishing requested, as the room in the basement was previously developed. They were pleasant and efficient. When I got home, the only reason I could tell they had been there was the new window. Basement room was spotless. and the window framing fit in perfectly with the previous development. The very next day, Kim phoned to ensure we were satisfied. In the end this Vel Windows did what they said they would do, in a very short time frame and for the lowest price I had found. It was very nice to deal with a company that puts a value on customer service, as well as delivering a superb product. Would recommend them in a heatbeat. Thank you so much Vel Windows, our new window looks fantastic.

Our house is 28 years old and the basement windows were 12" high by 36" wide with appropriate window wells. VEL windows dug new wells, cut the concrete foundation, installed 38x38 and 42x40 new windows with new wells and finished exteriors and interiors of both windows. The work was done cleanly and very efficiently. The workers were very competent and came to work - there was no slack time while working. The job is excellent and I would not hesitate to recommend VEL windows and glass to friends and relatives.

I was looking for an alternative to a shower curtain in our bathroom. Vel installed a panel of glass in our shower that is beautiful. They suggested the length and height that met my needs and installed the glass in a timely manner, leaving my bathroom very clean afterwards. I am happy with the service and found the pricing comparable to the "big box" glass stores. I would use their service again.

After careful consideration, we decided to use Vel Windows & Glass and I'm very happy we did. The estimate was done promptly and the men were on time. Kim set up our appointment quickly and answered all our questions in a professional manner. The project is only as good as the installation and this was done well. Care was taken to avoid any damage to our garden and house. I was very impressed with the fact that the same crew who did our estimate also completed the work. The crew was very polite and helpful and have an excellent work ethic. The price was fair and not inflated like other companies who seemed to always want to up sell their services.
Because of these things, Vel will be our "go to" window company in the future.
Thank you to all the staff and especially our installers Randy and Josh J. who made our day!

Out of all the trades we used on a $100,000 renovation, Vel was one of the best! Super professional, timely and well done. From the initial email to Kim and the final walk through with the installers, we couldn't be happier! Great job!

VEL Windows and Glass replaced and old basement window in our 1950s bungalow, which included re-routing 2 vents through the concrete and installing new window well. The guys did an amazing job, and for a fair price. Highly recommended!!