VEL Windows And Glass Ltd.

Mirrors & Glass
#4 4460 75th Ave SE. Calgary AB T2C 2H8
Write a Review
Write a Review
HomeStars
Mirrors & Glass
VEL Windows And Glass Ltd.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for VEL Windows And Glass Ltd.

Average customer rating:
10 10 (64 reviews)

Sort by

Tim in Toronto
Tim in Toronto
1 review Toronto, ON
10/10

Egress Window

I purchased the egress window package from VEL, which includes the concrete cutting, window with installation, and new window well. In order to accommodate the width of the hole in my wall from the old window, I required a custom sized window (rather than the one included in their package). VEL was able to accommodate the custom window size without any extra cost! Kim was always quick to respond to any questions I had and the crew doing our install was very polite and efficient. They even hauled away some extra dirt in our alley that was left over from one of my previous yard projects!

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi Tim! Thank you so much for your thoughtful review! We always strive to make sure our customers are informed and comfortable with the process before we start the work - and we always hope they are 100% satisfied when everything is complete. It's been a pleasure working with you to enlarge you basement window and we hope you enjoy the extra light and safety features :). ~Kim

info.foxhomes in Calgary
info.foxhomes in Calgary
1 review Calgary, AB
10/10

Great service, amazing work!

Kimberly and her team were wonderful to work with and the quality of work was amazing. Done on time and on budget and they went over and above to make sure everything was just as we wanted. We will definitely be using them again in the future and I highly reccomend.

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you so much for your kind and considerate review! We take great pride in keeping our customers informed and getting the job done in a timely manner. It was such a pleasure to work with you on this project and I'm so glad to hear the showers and mirrors are everything you were looking for! Please let me know if there is ever anything we can do to help in the future :)
Cheers,
Kim

Amy from Calgary
Amy from Calgary
6 reviews Calgary, AB
10/10

Basement Egress window and replacement of old windows

We had VEL replace two very old basement windows as well as install a new egress window. Their quote was very competitive but what made us choose them is that they discovered that changes to our furnace required that we have fixed windows installed rather than ones that open. No other company picked up on this. They were able to fit us in relatively quickly and we are very happy with the new windows!

Approximate cost of services:
$2,800.00
Was this review helpful?
Company Response

Thank you so much for your kind review! We are so glad to hear you are happy with your new windows :) ~Kim

Jeff
Jeff
2 reviews Calgary, AB
10/10

Shower glass install

I hired Vel Windows and Glass to install a frameless glass enclosure for a new basement shower. They were a pleasure to deal with from beginning to end. Kim provided me with a competitive quote and was extremely responsive throughout the process. Aaron and Austin did a great job with the install. I would highly recommend them.

Approximate cost of services:
$1,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you so much for your thoughtful review! We pride ourselves on our customer service and excellent workmanship and our time and effort is always worth it to finish with a happy client! Thank you so much for trusting us with your shower installation and I hope you enjoy it :) ~Kim

Allan in Toronto
Allan in Toronto
1 review Calgary, AB
10/10

Basement Egress Window

VEL did an excellent job digging, cutting, and installing a new egress window in our basement. They were competitively priced and Kim was very helpful in providing all the information I needed, which ultimately made me feel comfortable that they were the right pick. They were flexible and accommodating in scheduling the work and the folks who did the work exceeded my expectations. Very smooth experience overall, highly recommended.

Approximate cost of services:
$2,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you so much for your kind and considerate review! We try very hard to stay informed with all things basement windows and want to make sure our clients are equally and informed when making their hiring decision :). It is always humbling to receive such high praise from our valued clients. It has truly been a pleasuring working on this project with you and I hope you enjoy your new window!! ~Kim

BB in Calgary
BB in Calgary
1 review Calgary, AB
10/10

Bathroom Shower Glass Installation

I found VEL via Kijiji. Kimberly Johnston at VEL is a very pleasant and professional individual that I spoke with and made all the arrangements. Kimberley tailored the requirements within a specified budget without compromising on quality. The service was excellent and the price reasonable. Installation was punctual and carried out by a very friendly and experienced team. I would highly recommend VEL for all your future glass needs. I will use VEL again.

Approximate cost of services:
$1,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you so much for your kind words! It is a huge honour to receive such a high score and compliments from our valued clients. It was a pleasure working with you on this project and we look forward to working with you again. Thank you so much for the recommendation! ~Kim

Mike in Calgary
Mike in Calgary
1 review Calgary, AB
10/10

Basement window cut

Kim was very helpful from the beginning. She provided assistance when it came to getting the permit for the window and she responded quickly to any emails and questions that I had. The workers left the work site in the same condition they found it. They cleaned up inside the house as well. When they had a question about how something was to be done, they took the time to call me. After the project was complete, Kim called to make sure everything was done to my satisfaction. A great company. i would get them again!

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thank you so much for your kind words Mike! We take pride in our customer service and workmanship and it pays off to receive such high praise and score from a customer. It's been a pleasure doing business with you :) ~Kim

cschuh001 in Calgary, Alberta Canada T2T
cschuh001 in Calgary, Alberta Canada T2T
1 review Calgary, AB
10/10

Glass in indoor transoms

Contacted Vel Windows through Homestars. They responded in less than an hour with a phone call. Had a guy do a quote in less than three days. Gave me three options for glass. Were competitively priced. Installed the glass (25 windows) in less than three hours. Good service, good price, good people. I highly recommend.

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you so much for your thoughtful review! There is no higher compliment we can receive that a recommendation from a past client. It was truly a pleasure working with you on this project! I'm so happy we were able to help and do it in a timely fashion. All the best! ~Kim

Tristan Euzen from Calgary
Tristan Euzen from Calgary
5 reviews Calgary, AB
10/10

Windows glass replacement

We had 3 sealed units replaced in September 2016 (one large family room window and two smaller ones). Everybody at VEL from the very first phone call to the completion of the job and follow up was very nice, professional and efficient. The 3 units were replaced in less than 2 hours and the job was perfect. I highly recommend this company and we will undoubtedly work with VEL again whenever we need windows or glass replacement in our home.

Approximate cost of services:
$1,286.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi Tristan,
Thank you so much for your kind words! It's a huge honour to receive such a nice review and high score from our valued customers. It gives us great satisfaction to hear such wonderful feedback! Thank you again! ~Kim

Pat in Calgary
Pat in Calgary
1 review Calgary, AB
10/10

egress windows, window wells, drainage package

Very pleased with my new windows. Great customer service and hard working employees. Everyone I had contact with was very friendly and answered all my questions. The price was exactly what was quoted, no surprises. I highly recommend this company.

Approximate cost of services:
$4,480.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you so much for your kind words! We always strive for the best customer service and quality workmanship. I'm so happy to hear everything is well with your new windows. It was a pleasure working with you on this project!! ~Kim

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about VEL Windows And Glass Ltd.

Calgary's premier glass and basement window company! Our team of highly trained professionals can do everything from helping transform your shower to a beautiful focal point in your bathroom or enlarging or creating new egress basement windows. Our custom shower doors can add sophistication and elegance to any bathroom. All ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Mirrors & Glass pros in Calgary?