I purchased the egress window package from VEL, which includes the concrete cutting, window with installation, and new window well. In order to accommodate the width of the hole in my wall from the old window, I required a custom sized window (rather than the one included in their package). VEL was able to accommodate the custom window size without any extra cost! Kim was always quick to respond to any questions I had and the crew doing our install was very polite and efficient. They even hauled away some extra dirt in our alley that was left over from one of my previous yard projects!
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- Company Response
Hi Tim! Thank you so much for your thoughtful review! We always strive to make sure our customers are informed and comfortable with the process before we start the work - and we always hope they are 100% satisfied when everything is complete. It's been a pleasure working with you to enlarge you basement window and we hope you enjoy the extra light and safety features :). ~Kim