VEL Windows And Glass Ltd.

My wife and I were tired of the frost buildup on our upstairs windows during the last 2 winters, so we went out for suggedtions and quotes. VEL sent Aaron and Chris who suggested that we replace our sealed units with double-glazed units complemented with Low-E film. We accepted VEL's quote for the job and were very pleased with the job they completed just today. Very professional and helpful with advice regarding the window lock.
We would definitely recommend VEL to anyone needing high quality window work.

Kim and Randy from Vel Windows and Glass were great to deal with. They were always available to answer my questions, and very prompt at getting back to me with any further inquiries I had. The workers who completed the work were very professional, on time, and did an exceptional job. I was also very satisfied with the price that they provided me ($500-$1000 less that quotes from given by other companies). I would highly recommend Vel Windows and Glass to anyone who is in need for window or glass service.

Kim was great to work on the info/quoting/communication side. The installers came to do measure and advised on some changes that needed to be made on the slope of the shower curb and a notch to be cut out. The advice they gave was great.

On both the measurement date and the install date the installers came on time, which sadly is a rarity in construction. VEL was a refreshing change! They installed the shower glass, and cleaned up after they left.

I was really impressed with the professionalism and care they took with our shower. Their craftsmanship shows!

We needed a glass replacement on a commercial office building. Work was completed in a timely fashion, job site was clean & met all safety requirements. Staff are very professional.

As part of a renovation of a 1960s bungalow, I wanted to update the windows in a basement bedroom to ensure it was up to code. When the window company that was replacing the rest of my windows in the house told me they didn't do egress windows, I asked my network if there was anyone they would recommend. The name VEL kept coming up. After calling VEL, an installer came out and measured our opening and gave us all of the info we needed for getting our plans drawn up and permits in order. When they came out to cut the concrete and install the window, they were quick, professional and easy to deal with.

The whole experience with VEL Windows was excellent. So far I have used them twice and I plan on calling them again for my future window needs. First project was enlarging and replacing my basement windows to meet egress requirements. The whole process from the quote, window well digging, concrete cutting and window installation was taken care of and all for a reasonable price. Other companies request that you dig your own window wells or hire your own concrete cutters and that greatly increases the price and complexity of using other contractors even though their "window installation" quote may be cheaper. VEL windows really took care of everything. They even matched the concrete filler they used to my 60 yr old foundation. Not to mention they did this work in the middle of winter.
Second project was replacing 2 main floor windows as well as repairing a large, 5 section, bay window that were all prone to condensation and frost. At first, we were prepared to have to replace the whole bay window but VEL windows took a good look at it and only replaced 2 sections that were in dire need and just replaced seals and silicone on the others saving us thousands of dollars. I really appreciated the honesty and not being taken advantage of as they easily could have just unnecessarily replaced the whole thing. They were also extremely flexible when I had to last minute change the install dates.
Save yourself the time and at least call them to get a quote for your next project. I know you will be impressed by there professionalism and knowledge and I am sure you won't be disappointed by their work when you select them. Thanks Kim, Randy and everyone at VEL!

Exceptional customer service. Installed a great product. Wouldn’t t use anyone else for the next project, which is coming up,shortly.

My wife and I had a very good experience with VEL Windows & Glass. We had a custom-made shower stall glass and door installed first and things went smooth from quote, to installation.

A month later, we called upon Kim and her team at VEL to enlarge 3 basement windows and add 1 brand new window. The quote was reasonable and Kim worked with us to make sure the job was doable within our budget. We found the customer service to be excellent with prompt replies via email and telephone. The work was scheduled as promised and the installation was on time, done with minimal mesh, and quick. Kim worked with us to line up the Alberta OneCall and the City of Calgary inspection (we obtained the permits ourselves). The guys even accommodated some small last minute changes on our part. The only minor change on VEL's part was that a flat pine casing was not available as quoted but they were willing to upgrade us to an oak non-flat casing or a flat MDF casing.

All in all it was a really good hassel-free experience and we would use VEL for future window and glass work if their prices remain competitive. Thanks so much team VEL!

From first contact with VEL the customer service and follow-up were impeccable. On the days scheduled for the work, the tradespeople were prompt, personable, and efficient. And cleaned up the work site after their work. I am very happy with the product (window), workmanship, And professional attitude of their tradespeople.

I was obsessed with black grid window showers and wanted them for my new basement bathroom, but I couldn't find a ready made product available at a reasonable cost in Calgary. So I started emailing shower door companies in Calgary showing off pictures of what I wanted to see if anyone could custom make the door for me. Most places either got back to me saying that they couldn't do it, or didn't get back to me at all with an answer. Kim was very responsive from the start and after checking with her tech guys, she said they would be able to build what I wanted. The price was very reasonable in my opinion for something custom made and it turned out exactly like I wanted! I am very pleased and would not hesitate to recommend VEL Windows and Glass. Thank you so much to Kim and her team! :)