Very disappointed with the service. The plumber came in and assessed the situation and provided a quote for the faucet repair. Unfortunately the plumber was unable to remove the set screw from the handle. He left without doing anything for us becuase the cost he quoted to find another solution was very expensive. We paid the full price as though the work had been done, but nothing was fixed.
We had a different plumber come in today. He cut away the old handle, replaced it and the job was finished.
He didn'the try to upsell me anything further. He was persistent (the job was quite difficult) and experienced. Unfortunately I can't say the same for the plumber with this company.
Make sure you carefully know what you're getting yourself into before you give the plumber the go ahead.
I believe the real issue was that they sent us a plumber with not enough experience for this type of job.
- Approximate cost of services:
- $168.00
- Company Response
We are sorry to hear that your experience with our company did not go as you had hoped Private User. We appreciate your feedback and respect your decision to proceed further with a different company. We always appreciate customer input, and we will review what you have said to look for any useful insights it may provide. If you ever encounter further plumbing issues, we would love another chance to provide the service that you were expecting to have.