Rob was here to fix our furnace today. He was very professional, knowledgeable, and personable. He explained the problem in terms that I could understand. He even tolerated our young dog’s inquisitive nature we’ll while he worked!
Very frustrated with a plugged toilet that was really bad. The service technician was clear in his explanation as to the steps he would take. Providing an explanation and associated cost. He was also calm amidst the frustration we had with the problem. Great technician, calm, confident, and efficient.
Rob was a very effective and efficient technician who problem solved and gave us many options as to how to insure the issues would not happen again. I would recommend your company and technician to anyone I know needing this type of service.
I lost hot water while away on business. My service request was handled quickly and professionally. Robert (the technician) quickly troubleshooted the issue and was able to install a replacement water tank in the same trip. Would use them again.
Rental owners beware! My tenant called Need a Plumber Canada (Calgary) for 2 bathroom tap replacements. She went to the local hardware store to buy new taps but needed a plumber to install them. The plumber arrives, tells her the taps she bought wouldn’t work (which were identical to the originals) but that he had some that would work instead. Plumber needed to use new braided hoses and new tap cartridges. The plumber then hands her a bill for $1251. Just a reference point, I had all my pvc pipes replaced in my entire home, 3 outdoor taps and a bathroom faucet for $3200 (and it took 3 guys all day to do). Turns out the faucets he had on hand were a mere $290 each (total cost $590 just for taps). Now add labor costs and wow. $1251. My tenant was led to believe it would be around $400 for the entire job. Called Need a Plumber Canada (Calgary) and was told all job prices are quoted beforehand and not based on an hourly fee. I asked to speak to the owner or Manager and was told they would call me back. What a surprise ? I haven’t heard from anyone. Long story short, crazy expensive and poor follow up when requested. Be wise and call someone else.