Our hot water tank broke on a Friday morning. I called Heatmaster Services late-afternoon. Dmitri went above and beyond to make time to check it out. He stopped by on the same day. He was at my house in a few hours looking at the tank. Once we found out the tank was beyond repair, he gave me a couple options. He can show up the next morning with a basic tank, or if we waited until Monday morning he will have a tank of better quality and warranty for the same price. He explained I can get a better product with his main supplier who was closed until Monday morning. Therefore, I decided to wait until Monday. Dmitri and Ian showed up on time on Monday with the better value tank. They installed the new tank in an hour or less, and disposed the old tank for me. He showed me his original receipts of the materials and a complete invoice of the labor costs. I'm a repeat customer because I'm very happy with their work and customer service. They also serviced my furnace last year. Highly recommend Heatmaster Services!
- Approximate cost of services:
- $1,260.00
- Company Response
Hello Pzulueta,
Thank you for your patience over the weekend without any hot water. I am glad that you did since major renovation/builder/supplier stores do not offer the best bang for your buck. We were able to find a better product, with better warranty on tank and parts - all for the same price as the big box store. Hope that your family can enjoy this bad boy for many years to come!
HMS