called them yesterday to report a rotting animal upnder my house. They said someone would be here between 9-12. The responder showed up 2 hours late. I pointed out exactly where the animal was, by smelling around the house. I found a new hole that was right by the source of the smell. when he arrived I showed him the new hole(which i already looked in) all he did was shoved a flashlight in, My friend asked no cameras or any tools? guy says no. basically looks at the entrance to my crawlspace and says that once I've found it, call the city to remove the floor and he would come back and pick it up with a shovel..
On the phone i made it clear it was a low house and that it was at the back of the house underneath. When no concern was brought up by the representative on the phone, I thought there would be an effort to go under my house. NONE and no inspection, I showed him the hole, he came in I showed him how i knew where it was. No work was done what so ever...
I went to Home Depot and got my own supplies, shimmied under the house and got the animal out myself , I could not stand the smell.
Will never call again, I feel no effort was put in and someone sent to my home gave me no other info. They literally came to listen to me tell them where the animal was and I paid 75$ for it.
It was unbelievable that there was only a flashlight used.. I don't write reviews ever but this time I'm annoyed beyond belief and would really like my 75$ back. I feel ripped off.