Stay away . . . . Stay far, far away . . . .
Unless you enjoy crappy customer service and loads of frustration and wasted time, then stay far, far, far away.
I recently moved to the Junction and was going to need a whole new set of living room and dining room furniture. I thought I'd try to support local businesses in my new neighbourhood so I googled some website and went for a walk ending up at Equilibrium. BIG MISTAKE - I ordered on June 6/16 and my order was not completely delivered until September 21/16. It was supposed to be all delivered in 8 weeks max. Let's just say that it got to the point where I was no longer even dealing with Equilibrium - all they know how to say is "Sorry but it's not our fault" - they don't know how to FIX a problem.
The story is long and convoluted and wasted more of my time than I can even count. Equilibrium is some of the WORST customer service I have EVER received.
- Approximate cost of services:
- $6,000.00
- Company Response
Hi Adele, You ordered 4 dining room chairs and did not like the quality, we took them back and ordered Canadian made ones for you , so you had to wait for them. You ordered a basic mattress from Statum and we upgraded the quality of mattress for you for free and I informed you it would take longer, you agreed to wait. The supplier did not send the appropriate mattress which was not our fault but we had the situation rectified and due to waiting on the supplier - yes- there was a delay. You received everything you ordered in a timely matter originally and received a large discount on your entire order in general, I really am disappointed to see you speaking so poorly as from our perspective we treated you with excellent customer service . It is true that we do not have control over our suppliers , this is not an excuse, we really can't control their ETA's. Overall we went above and beyond for you and it's unfortunate to see you feel this way from what I understand the only issue was the delay on products . Please free to stop in the store so we can speak in person to discuss what it would take for you to walk away a happy client. -Samantha