Hello and thank you for your review. We are very sorry that you feel that the level of communication was not sufficient.
We do recall this job, and after reviewing your account, we can see that emails were sent for the first stage of work (listing everything off that was to be completed and their cost).
Then a second list of things was emailed after speaking with your husband the morning of the work. In none of these emails did it list out the completion of the shower.
We usually consider the listing out of items over email to be a sufficient way of ensuring everyone is on the same page, but we appreciate your feedback and will re-evaluate our process to ensure it's more clear next time. Thank you for your compliments on the work that we did complete.