Service call was late and eventually they told us that a non-specific part was broken. They actually wanted $270 to install a simple part. Told us it was $190 for the part, $80 for labour... turns out the part is available everywhere for $10. ($180 markup on a $10 part) What a bunch of dishonest people.... beware of ARC. The service charge is free only if you get them to fix it.... but they pad the price a whole lot so even that is not worth it. The final straw... the Invoice does not even list the specific part # broken so totally useless if you don't get them to do the service.