About $3,000 was spent with First Choice Overhead Doors. I requested that Kevin enable the ability manually (as was previously the case) to open and close the garage door in the event of a power failure or any type of problem. The garage door cannot by opened in any way. He again repeated that I needed a new very expensive remote opener despite the remote opener functioning well. In the last five days I have sent him an email and phoned him on six occasions. All my contact has been ignored. The garage lights
remain on while my car stands outside and garbage inside the property is reaching mountainous proportions. I use HomeStars whenever a contractor is needed and have generally had excellent
contractors. First Choice Overhead Doors has proved to be a VERY DISAPPOINTING expensive firm that does not value professionalism and seemingly has no commitment to their customers. In fairness
to others, I would not recommend
- Company Response
We understand the solution we gave you wasn’t what you wanted to hear. The opener you have is 25 years old which is past the life expectancy of a garage door opener. When selling you your new garage door, we highly recommended that you replace your old garage door opener. From experience, we know that operators over 15 years old will have continual repair issues so fixing them is not cost effective. As garage door professionals, it is our responsibility to give you the best recommendations for your safety and to supply you with a quality product that will last and that is what we did. I am sorry that our service didn’t meet your expectations, but I try hard every day to satisfy my customers. Thank you very much for your feedback.