let me give u a background of their deceit and fraudulent behavior.
>> our order and the initial deposit was taken in mid June, after that no communication what so ever. the guy who came to sign the contract told us that he was an ex-fire marshall.
>>> move forward 2 more months and no communication from them. so i called them to ask about my installation date for 3 -4 days, left messages but no response. (we almost thought that we came across a fraud and gave up on the hope to get out windows installed) then on the 5th day someone picked up the phone and said they will inform me the date by the end of the day. which according to their watch is 2 more days.
>>> finally the windows were installed late aug.
>>> been calling them since 2nd week of sep for papers to file the rebate but keeps getting turned down by either they are 2 busy or they will send u by the end of the day. which hasn't so far and its 4th of oct.
so my recommendation to anyone thinking about using the company is RUN AWAY AS FAST AS U CAN. Take ur business to some more professional company with better track record and customer satisfaction scores.
if it was up to me i will give them (-10)/10