I am extremely dissatisfied with the service provided by Vinyl City and specifically with Katrina. We had windows installed over a year ago, but the job is not complete as one screen has still not been installed. Despite numerous calls and attempts to contact the company, we have not received any response or resolution to this issue. This is unacceptable and highly unprofessional behavior, and I am deeply disappointed with Vinyl City's lack of accountability and responsibility. I urge others to beware of their poor customer service and unreliable practices.