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Sleep Masters Canada
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80%

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Reviews for Sleep Masters Canada

Average customer rating:
8.4 10 (7 reviews)

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Tania in Mississauga
Tania in Mississauga
1 review Mississauga, ON
10/10

I bought a king mattress bed

I bought a king mattress bed with excellent quality and a good service provided by Carlos. I highly recommended whoever wants to buy to go to the website of sleep mattress guide.

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Company Response

Thank you Tania! Your kind words are much appreciated.

Shaun
Shaun
1 review East Gwillimbury, ON
10/10

Mattress delivery

Sleep Masters Canada is amazing. Ali was very helpful with my purchase and bent over backwards to get my mattress to me the next day. Thank you so much Ali and Sleep Masters, thanks to you my guests had a comfortable bed to sleep on for the long weekend. I would definitely recommend everynoe use Sleep Masters Canada for their next purchase.

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Company Response

Shaun it was a pleasure doing business with you and I am glad your guests had a comfortable mattress to use for the weekend. You were also very polite and easy to work with! I really appreciate your kind words it really means a lot!

Kg1
Kg1
1 review Toronto, ON
10/10

Mattress

Easy to order online on the website, thanks for the friendly and quick delivery. Great service.

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Company Response

Thank you so much for your kind words Kevin, we really appreciate it!

Clint
Clint
1 review Mississauga, ON
0/10

Bedroom

I ordered the wrong size mattress, I called them and told them my mattress was the wrong size . I waited 2 weeks for my mattress to be delivered. Each week I was given a new delivery date which the company has failed to honour every time. I'm completely astounded by their lack of care for customers and complete disregard my time. I was told my mattress would be delivered today and it's now nearing the end of the day with no update and no contact. I would text an call and they would not reply . The way they treat their customers is horrible . I DO NOT RECOMEND ANYONE TO DEAL WITH THIS COMPANY!

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Company Response

Hi Clint, first of all I completely respect your review and your opinion but I think you missed some bits out.

When you placed your order for your mattress, you said you weren't quite sure whether your bed was a double or a queen but most likely a double. So I said to you in that case you can place your order for a double and then go home and measure your bed and if it is a queen I will bring you the queen mattress and charge you just $50 extra. You said that is great and agreed.

However, you never got back to us with the size of your bed so we assumed that you were correct in thinking that your bed was a double and we delivered the double size mattress. 2 days after the delivery you got back to us and said that actually your bed is a Queen and you need a queen. Now here is where I will be honest and say that it took us 13 days to get you the queen version of the mattress which is a rather long time for us since we usually get it done within 2-3 days. I apologize for the time it took to switch your mattress and I can go onto explain why it took us so long but there is no need, at the end of the day it took a long while and a customer should not have to wait that long for their mattress to be changed.

Having said that, I must admit your rating of 0/10 is a little harsh since we gave you a great price, didn't charge for delivery even though we had to come twice.. and above all if you had let us known your bed was a queen in the first place, none of this would of happened so I'm sure you are mature enough to take some responsibility. Thank you.

Par in
Par in
1 review Mississauga, ON
10/10

Amazing work, timely mannered

One of the best delivery men and amazing work that they do! Really love the customer service and happy with the new mattress's and bed covers for me and my family. I couldn't thank you enough. this new opportunity you've my family to feel more cozy at home is just refreshing. I recommend these guys for any work needed to be done.

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Company Response

Hi Par, thank you very much for your kind words. It was a pleasure to meet you and your family and we really appreciate your business

Alex V.
Alex V.
1 review Toronto, ON
9/10

Bedding

Very friendly people a man named Baris helped me out gave me very detailed information about the mattresses. Also gave me a mattress that helped support my back since I work construction, ended up buying a pocket coil mattress very pleased. The price was negotiable got a great deal for a set. Thanks a lot.

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Company Response

Thanks a lot Alex. We are glad to hear you are pleased with your mattress and we appreciate your kind words!

A&D in Toronto
A&D in Toronto
7 reviews Toronto, ON
10/10

Mattress

Sleep Masters is a terrific new company. They work with the Toronto mattress company Dream Stars Bedding. The staff is friendly and well-informed, outlining a range of options. Their prices are easily the best for quality foam mattresses. (In our case we bought king size set; the mattress was 4" Tandelay latex over 6" of natural soy foam with a 1" wool quilted top and a stylish natural cover.) A mix-up with the height of our box spring, was immediately and happily corrected. The delivery team was equally friendly and prompt. I highly, highly recommend this company.

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Company Response

Thank you SO much for your business and your kind words. We really appreciate it!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sleep Masters Canada

Are you a person who enjoys only the best quality in the products you invest your money into? If so we have just the selection for you. Our mattresses are crafted using the latest in natural fabric and cool gel technology. We focus on the use of high quality materials ...
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