What a professional experience! May 30, 2020
We hired Hills moving, a hometown @Town of Ajax business with an existing solid reputation. The moved was pre-discussed with the professionals at Hills. They provided us with a recommendation of a 26’ truck and 3 men. We were able to book the move online which we loved. We offered a deposit to book the move but were advised this is not required. We were quoted a price per hour, which was reasonable and adhered to with absolutely no other hidden costs.
Within a day of the booking, we had 50 perfect sized boxes, loads of packing material and even packing tape delivered to our house. This gave us an easy month to prepare and didn’t have to worry about moving supplies!
Our move team, Charlie (Team Leader), Mario and Alex were very professional, polite, and energetic. The move was scheduled for 9:00 am. Charlie, called at 8:15 am to advise they could begin early if we wanted, but no pressure to do so. We were happy to start as soon as they could get there.
Throughout the day, the team was very committed to their tasks at hand. They disassembled furniture quickly but carefully and wrapped everything before loading onto the truck. We maintain a business at home with a computer network consisting of a dozen devices as well as a lot of very sensitive & expensive electronics diagnostic equipment. The team handled all of that brilliantly. All items arrived in perfect condition. We felt compelled at times to actually go and make sure they were getting adequate breaks and fluids as it seemed to us that they never really stopped. They were also equipped with fluids for the whole team. Their gear and moving supplies (pads, packing, wrapping, boxes, hardware) were of the highest caliber, and they sure knew how to use it.
We actually had a delay at the new house which lasted a couple of hours. The professional moving team was calm and understanding as they waited before unloading. Their work reassembling everything was equally professional with all screws & parts kept in order and accessible.
Mid move, we actually had a call from the President of Hills, Brandon Hill just to make sure we were up to speed and comfortable with everything that was happening. We appreciated that.
This is a company that is motivated and completely committed to total customer satisfaction. I can’t advise whether Hills has the lowest price, but I can say with certainly that they delivery the highest value solution. We were beyond satisfied with our expectations being exceeded and we highly recommend Hills moving to anyone looking for a professional to take the worry out of moving.
Steve & Brigitte Boyd