Extremely responsive and pleasant to work with! When we had our washer/dryer delivered and tried to install it in our new home, we found the plug wouldn't go into the plug-in. Called Lexand and explained we had already been 2 weeks without clean laundry, and they had someone make a late service call for us that evening! They did it again when we had trouble with our stove plug in. Will call these guys back in a heartbeat if needed!