I purchased a couch and love seat from Crate & Barrel about 2 years ago. The fabric began to develop strange markings over the entirety of the couch. I called C&B and they were extremely helpful and offered to replace the couch at no cost. I was able to choose a new fabric with their assistance in store and they delivered the couch and removed the old one. One word of warning, the custom products take quite a long time to deliver.