We locked ourselves out of our house and called RDL (the company came up first when I googled locksmiths). The woman on the phone said it was $15 for the service charge and I told her it was a simple lock, no deadbolt and asked her how much it would be and she said $35-55. It was subcontracted out to Acko Lock & Door. When the repair man arrived (in an unmarked van) he walked up to the door and "picked" the lock for all of 20 seconds and said it was a complicated lock and needed to be drilled. He proceeded to drill the lock (without permission or explaining how much it would cost, he just said "more") and then gave us a bill for $180 ($15 for the call and $165 for the drilling). He was there all of 5 minutes, he had no credentials on him. We could have drilled it or broken it ourselves, but we figured for $50 we would let him do it, NOT $165. Company refused to answer BBB complaint and the female "supervisor" who has been harassing me on the phone refuses to take ownership for the terrible work that should have never been done and just yells at you on the phone and will not let you get a word in edge wise.
- Approximate cost of services:
- $180.00