It was honestly such a pleasure from start to finish working with you! Thank you so much for your kind words Mary, we hope to work with you again in the future!
All the best,
Erica
Thanks Jan! We are so happy you are pleased with your experience with Dalmen Pro.
Please don't hesitate to contact us in the future if you have any further window or door needs :)
We are so happy that we were able to accommodate the last minute change for you ! Please let us know if we can assist in any future renovations.
Thank you for the review Julie!
We look forward to doing business with you again in the future.
Thank you for the review ! We are so happy that you were pleased with Shawn and Dalmen Pro as a whole :)
Thank you for the review Ellen !
Please let us know if we can assist with anything else in the future :)
Hi Samantha and Travis,
Thank you for addressing your concerns and your overall experience with us. I sincerely regret that you are not happy with our services and the delays that came along with it. This was honestly the hardest quote I have ever worked on in my career to date. Your attention to detail and the appearance of the windows you envisioned was a challenge I eagerly accepted. I spent countless hours on this deal with multiple changes and revisions made along the way, even ones made during production. Finding a custom grill system solution to get you the exact look you wanted proved to be challenging but we found a solution in the end. I invested countless hours on the phone with my plant and several suppliers to get the exact look you envisioned and the overall appearance of the windows is fantastic..
As you stated over 50 email exchanges and a lot of time and effort went into this!!!
I do apologize for delays as we were finishing up all of Green Ontario's orders at this time and we did have some production delays as a result. In your case I believe we where late by 2-3 weeks and the custom grills held up the window completion.
As for the scratch in the floor, the owner of Dalmen Pro spoke with Travis and the credit of $344.23 was agreed to and removed from the final balance.
Regards,
Britt
Thank you for the wonderful review ! Please let us know if there is anything we can assist with in the future.
Dalmen Pro :)
Thank you for the great review Carole! Please let us know if you have any further needs in the future!
Thank you for your review! We are so pleased that you are happy with your new windows !
Dalmen Pro
DALMEN PRO IS YOUR OTTAWA WINDOWS & DOORS EXPERTS "BUILT FOR COMFORT, INSTALLED WITH CARE"
You can count on Dalmen Pro experts to securely install and seal your new windows. Not only are all our window products high-quality, but they are Energy Star rated.
With such a diverse variety of Door options for you to choose from, you’ll be sure to find one that suits your wants and needs. All our door products are energy efficient and are custom-built to fit your exact specifications.
Because our installation experts are SAWDAC certified, you can be sure that every installation and service we provide adheres to SAWDAC’s strict guidelines and code of ethics.
Doors and Windows aren’t products that you buy on a consistent basis. They are often a once-in-a-lifetime investment. Our windows and doors are backed by our comprehensive 20/20 warranty (20 years on Product and 20 years on Labour).
We service all of the Greater Ottawa-Gatineau region, including, but not limited to: Aylmer, Brockville, Calabogie, Carleton Place, Cornwall, Hull, Kanata, Orleans, Ottawa, Perth, Renfrew, Smiths Falls and Stittsville.
