We had windows done by DalmenPro in Ottawa and the installation service was unsatisfactory. Not only were they 5 hours late for the scheduled install time but they left a mess both inside the house and outside. I went on the roof to sweep and clean the window frame. I then aligned 2 pieces over the outside window that were not flush with the window - which was not very aesthetically pleasing. I was told that this was how it was before and they could really do nothing about it. I felt like they didn't care about what they were doing.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Sorry to hear of your poor experience John. As for the tardiness that day, the installers had an issue with their truck and we do apologize for the inconvenience. The 2 pieces unaligned was your existing drip cap under your siding which we had nothing to do with. We offered to caulk or screw the 2 overlapping drip cap pieces and I sent a crew back within 48 hours to address any concerns. I went by the house to see you and was led to believe that you were satisfied with the final product and you paid your bill in full. We take great pride in our quality and workmanship and wish you would have given us a chance to make you 100% satisfied.
Thanks,
Britt