Dalmen Pro

Windows & Doors Installation & Service
70 BENTLEY AVE ON K1J 7W9
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Reviews by rating (past 12 months)
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Best of 2019 winner 2 timesBest of 2019winner 2 times

Reviews for Dalmen Pro

Average customer rating:
9.6 10 (68 reviews)

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jandonker in Ottawa
jandonker in Ottawa
1 review Ottawa, ON
8/10

Window replacement

Dalmen-pro sales rep Shawn was excellent to deal with. Very cordial and fully explained the benefits of his products. Received the final quote on 20 March 2019 at which time I also confirmed the order. The windows were installed on the 21 May 2019 (8 weeks wait) The installers Domonque and Thomas were excellent. They introduced themselves at the start of the day and worked tirelessly till the completion of the 5 window install. Before leaving they ensured that everything was cleaned up and all remnants of the old windows were taken away. We were very satisfied with the workmanship.

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Company Response

Thanks Jan! We are so happy you are pleased with your experience with Dalmen Pro.

Please don't hesitate to contact us in the future if you have any further window or door needs :)

JAMES
JAMES
1 review Ottawa, ON
10/10

bathroom reno window

We had a new window installed, but then wanted to change the window jamb so that we could return-tile to the window. Dalmen Pro was able to get someone on site fast to remove the window jamb so that we could continue with the tile work and stay on schedule.

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Company Response

We are so happy that we were able to accommodate the last minute change for you ! Please let us know if we can assist in any future renovations.

Julie_M
Julie_M
1 review Ottawa, ON
10/10

Window replacement

Everything went really well from the initial contact to measurements to the actual instalment. Service was great all around - installers, salesman and customer service on the phone from the office. I have already recommended this company to family and friends! Thanks DalmenPro!

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Company Response

Thank you for the review Julie!
We look forward to doing business with you again in the future.

ken in Ottawa
ken in Ottawa
1 review , ON
10/10

QUALITY/SERVICE/PRICE POINT

My wife and I used these guys and we cant be more happier with our purchase of Dalmen windows. The complete experience with the sales person Shawn was great and easy. No pressure to sign and was very patient with all of our questions :)
THANK YOU DALMEN PRO!!

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Company Response

Thank you for the review ! We are so happy that you were pleased with Shawn and Dalmen Pro as a whole :)

Ellen
Ellen
2 reviews Russell, ON
10/10

Front Door & Patio Door

We replaced our front door & patio door replaced recently by Dalmen Pro and couldn’t be happier with the experience.
From the beginning quote process to the installation everything was easy and professional.

Will definitely recommend!

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Company Response

Thank you for the review Ellen !
Please let us know if we can assist with anything else in the future :)

Samantha in Toronto
Samantha in Toronto
1 review Ottawa, ON
2/10

19 windows and 1 door

We had 19 windows and one door installed in November/December 2018. We expressed concerns to the company about a number of issues. We will not work with them again, nor recommend them.

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Company Response

Hi Samantha and Travis,
Thank you for addressing your concerns and your overall experience with us. I sincerely regret that you are not happy with our services and the delays that came along with it. This was honestly the hardest quote I have ever worked on in my career to date. Your attention to detail and the appearance of the windows you envisioned was a challenge I eagerly accepted. I spent countless hours on this deal with multiple changes and revisions made along the way, even ones made during production. Finding a custom grill system solution to get you the exact look you wanted proved to be challenging but we found a solution in the end. I invested countless hours on the phone with my plant and several suppliers to get the exact look you envisioned and the overall appearance of the windows is fantastic..

As you stated over 50 email exchanges and a lot of time and effort went into this!!!

I do apologize for delays as we were finishing up all of Green Ontario's orders at this time and we did have some production delays as a result. In your case I believe we where late by 2-3 weeks and the custom grills held up the window completion.

As for the scratch in the floor, the owner of Dalmen Pro spoke with Travis and the credit of $344.23 was agreed to and removed from the final balance.

Regards,
Britt

Jack a.
Jack a.
1 review Ottawa, ON
10/10

Patio door replacement

From the initial visit for an estimate to the final installalation we have nothing but good things to say about our experience. Professional, friendly and excellent installation right to the end clean up. I wish I could remember everyone's name to give a shout out. Thanks Sarah for adjusting our installation date and being so helpful and friendly when I called. Thanks Bruno and your assistant for your excellent, friendly installation and I believe Brett and one other guy for initial visit and subsequent visit to make sure measurements were right. Thanks again

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Company Response

Thank you for the wonderful review ! Please let us know if there is anything we can assist with in the future.

Dalmen Pro :)

caroles.place
caroles.place
1 review Ottawa, ON
10/10

2 exterior door installations

I have an old home with challenging issues like plaster and old insulation and crooked angles. All issues were handled with care and the guys went the extra mile to accommodate and make it the way I wanted in terms of adapting the lock system that didn't fit the hole the doors came with. Took them a lot longer than expected and they stayed cheerful and personable to me the whole time.

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Company Response

Thank you for the great review Carole! Please let us know if you have any further needs in the future!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Windows for my house

Amzing windows fantastic company exellent service happy i dealt with them after looking around all ottawa i recommend them hundred per cent we were comfortable with them they made us knows everything about thier windows and the differences between the kinds try to advice as much as they can we are happy with our new windows coloures handels glass everythings

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Company Response

Thank you for your review! We are so pleased that you are happy with your new windows !

Dalmen Pro

Rick
Rick
1 review Ottawa, ON
10/10

Front entrance door

Very good service from the sales and installer teams.
Our door was delivered and installed on time - approx 8 weeks.
Quality of the door and installation was excellent!

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Company Response

Thank you for the review Rick!
We are so happy you are pleased with your new door.

Dalmen Pro

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dalmen Pro

DALMEN PRO IS YOUR OTTAWA WINDOWS & DOORS EXPERTS "BUILT FOR COMFORT, INSTALLED WITH CARE"

You can count on Dalmen Pro experts to securely install and seal your new windows. Not only are all our window products high-quality, but they are Energy Star rated.

With such a diverse variety of Door options for you to choose from, you’ll be sure to find one that suits your wants and needs. All our door products are energy efficient.

Because our installation experts are SAWDAC certified, you can be sure that every installation and service we provide adheres to SAWDAC’s strict guidelines and code of ethics.

Doors and windows aren’t products that you buy on a consistent basis. That’s why we want to make sure that our customers will get products and services that will last beyond the initial purchase.

We service, Aylmer, Brockville, Calabogie, Carleton Place, Cornwall, Hull, Kanata, Orleans, Ottawa, Perth, Renfrew, Smiths Falls and Stittsville.

CATEGORIES
Windows & Doors Installation & Service
WEBSITE
http://WWW.DALMENPRO.COM
YEAR ESTABLISHED
1976
NUMBER OF EMPLOYEES
40
RETURN POLICY
NONE
PAYMENT METHOD
CASH,VISA,MASTERCARD,FINANCING ON APPROVAL
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
20/20 PRODUCT AND LABOUR
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.