My furnace just stopped working on a cold day and needed someone out fast so we can get heat. I called Direct Energy as they were the first one on my mind and they told me they would have someone out within 24 hrs.
They arrived the next day, house was getting cold, but still bearable. The repariman was very nice, and quickly diagnosed the problem. I needed a new boiler. He didn't have the part so he called around to see if another reapairman had the part in their truck. He found one and went to get it and then returned to replace it.
It took several hours, was a bit pricy but when it's cold you have to get it done, you pay for service and convenience.
I would receommend them but be aware they are not the most cost effective company.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi Emilio - I'm sorry that you feel the parts for your new boiler were not cost effective, but I thank you for your kind comments on our service. We appreciate all feedback. If there's anything I can do for you, please feel free to email me at: CanadaHomeServices@directenergy.com. -Amy.